Melissa G. Chan
Summary
Flexible and organized restaurant manager with 2 years of experience facilitating busy restaurant environment operation and 10 years of experience with customer service. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Hilton Double Tree - Smokehouse
Abilene, CA
12.2023 - Current
- Provided excellent customer service to ensure satisfaction in a formal dining setting.
- Facilitated training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Manager
Masa Bistro
Abilene, TX
05.2022 - 12.2023
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Server
Flipping Egg
Abilene, TX
01.2022 - 05.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Server
Copper Creek
Abilene, TX
09.2021 - 01.2022
- Consistently accomplished top sales every month worked.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Lead Server
Show Sushi
La Palma, CA
09.2020 - 09.2021
- Trained new servers on menu items and restaurant standards.
- Served high volume of tables and simultaneously supervised serving staff.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Education
Associate of Science - Fashion Merchandising
Mt SAC
Skills
- Restaurant Operations Management
- Customer Engagement
- Menu Development
- Schedule Coordination
- Recruitment
- Complaint Resolution
Timeline
Server
Hilton Double Tree - Smokehouse
12.2023 - Current
Manager
Masa Bistro
05.2022 - 12.2023
Server
Flipping Egg
01.2022 - 05.2022
Server
Copper Creek
09.2021 - 01.2022
Lead Server
Show Sushi
09.2020 - 09.2021
Associate of Science - Fashion Merchandising
Mt SAC