Melissa Golden Feralin
Greenville,AL
Summary
Highly intuitive Special Needs Bus Aide skilled in providing support for special needs students during school transport. Supervises activities to safeguard passengers while boarding, exiting and riding bus. Addresses needs of students with diverse challenges to promote safe and reliable transit services.
Overview
4
4
years of professional experience
Work History
Bus Aide
Pike County Board Of Education
Brundidge, AL
01.2023 - Current
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Documented incidents and submitted reports.
Auxiliary Teacher
Pike County Board Of Education
Brundidge, AL
06.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Representative
McDonald's
Greenville, Alabama
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Early Childhood Education/Business Communication
LBW Community College
Luverne, ALSkills
- Seat Belt Supervision
- Mobility Assistance
- Documentation Skills
- Complaint Resolution
- Filing
- Behavior Modeling
- Lesson Planning
- Parent Communication
- Passenger Assistance
- Restraint procedures
- Evacuation Procedures
- Vehicle Inspection
- Special needs understanding
- Disability Support
- Behavior monitoring
- Teacher Assistance
- Emergency Procedures
- Emergency evacuations
- Student Supervision
Timeline
Bus Aide
Pike County Board Of Education
01.2023 - Current
Auxiliary Teacher
Pike County Board Of Education
06.2022 - Current
Customer Service Representative
McDonald's
03.2020 - Current
No Degree - Early Childhood Education/Business Communication
LBW Community College
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