Melissa J. Carrigan
Reedsburg,WI
Summary
I am a detail-oriented professional with experience in Accounting, Reception, and Scheduling. I possess in-depth knowledge of security, service, and clerical requirements. With exceptional multitasking abilities and excellent time management skills, I can support multiple tasks simultaneously with ease. I pay close attention to detail, ensuring that all tasks are completed accurately and efficiently. My resourceful approach and keen attentiveness enable me to provide efficient and effective support.
Overview
22
22
years of professional experience
Work History
Reception /Scheduling Coordinator
Dental Associates / Paschen Orthodontics
11.2021 - 03.2024
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines at the time of treatment.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and addressed incoming and outgoing communication via telephone and email.
- Confirmed patient appointments the day before scheduled.
- Answered a constant flow of customer calls with minimal wait times.
- Quickly and accurately answered patients' questions, suggested effective solutions, and resolved issues to increase patient satisfaction.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
Receptionist /Accounts Receivable Specialist
Long Life Roofing Co.
02.2021 - 11.2021
- Answer the central telephone system promptly and direct calls accordingly.
- Greet incoming visitors and customers professionally and provide assistance.
- Draft professional proposals, memos, and letters to support business objectives and growth.
- Maintain files and records by implementing effective filing systems that boost efficiency and organization.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Accounts Receivable Specialist
G&R Foods Inc.
01.2016 - 12.2020
- Answered the central telephone system and directed calls accordingly.
- Set up and update customer accounts with interactions, transactions, and personal information.
- Prepare bills, invoices, and bank deposits.
- Identified, researched, and resolved billing variances.
- Reviewed accounts weekly to assess aging and pursue collection of funds.
- Perform day-to-day financial transactions including verifying, classifying, computing, posting, and recording accounts receivable data.
- Maintained weekly reports using Microsoft Suite.
- Cross-trained in Accounts Payable and Inventory Reporting.
Special Education Paraprofessional
School District Of Reedsburg
11.2005 - 12.2015
- Prepare instructional materials, including making copies, constructing bulletin boards, and setting up work areas.
- Support student learning objectives through personalized and small group assistance.
- Provide student support through special accommodations, extra assistance, and assessments.
- Support teachers in the development of individual learning strategies.
- Organize activities to promote students' social, physical, and emotional development.
Library Assistant
Reedsburg Public Library
11.2001 - 08.2010
- Greet patrons warmly and assist with any issues or needs.
- Create and maintain confidential patron records, proficient in using the South Central Library System software, and general problem solving assisting patrons and co-workers.
- Handle check-in and check-out process of library books and materials.
- Answer patrons' questions and help find materials they were seeking.
Education
Madison Area Technical College
Madison, WI05.2006
Skills
- Customer service
- Accounts payable / accounts receivable
- Accurate payment processing
- Account reconciliation
- Data entry
- Interpersonal and written communication
- Billing, Invoicing, and Collections
- Multi-line phone systems
- MS Office proficiency
- Intuit QuickBooks
- Patient Scheduling
Timeline
Reception /Scheduling Coordinator
Dental Associates / Paschen Orthodontics
11.2021 - 03.2024
Receptionist /Accounts Receivable Specialist
Long Life Roofing Co.
02.2021 - 11.2021
Accounts Receivable Specialist
G&R Foods Inc.
01.2016 - 12.2020
Special Education Paraprofessional
School District Of Reedsburg
11.2005 - 12.2015
Library Assistant
Reedsburg Public Library
11.2001 - 08.2010
Madison Area Technical College
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