Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
Languages
Timeline
Generic

Melissa J Semear

Tarpon Springs,FL

Summary

Committed sales professional with a history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Positive, can-do attitude has attributed to my success.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Regional Account Manager

Snap Diagnostics LLC
Tarpon Springs, FL
06.2021 - Current
  • Handled responsibilities for several territories which includes Tampa, Clearwater, St. Petersburg, Naples and Fort Myers.
  • Cultivated valuable relationships with influential decision makers
  • Unearthed multiple previously unknown accounts, leading to considerable growth across all territories.
  • Resolving customer complaints related to product quality, delivery timelines, or service issues.
  • Analyzed and utilized customer data effectively to identify solutions and drive growth.

Regional Account Manager

CSM Services
01.2019 - 10.2020
  • Proactively sought out and connected with C-suite decision makers in medium to large institutions, establishing enduring partnerships.
  • Achieved consistent success by handling RFP responses in a professional and time-efficient manner.
  • Delivered outstanding results at CSM by achieving top representative recognition and securing over $900,000 in net new business sales within a small designated region.
  • Formulated customized pricing solutions for diverse clientele, considering their individual requirements and financial restrictions.

Account Executive

Xerox
Grand Rapids, MI
04.2017 - 06.2018
  • Maintained accurate records of sales activities utilizing CRM software systems.
  • Secured financially advantageous contracts through effective negotiation.
  • Participated in regular training sessions covering sales techniques and industry regulations.
  • Presented compelling product demonstrations during customer meetings.
  • Offered expert advice on maximizing the effectiveness of product usage and maintenance methods.

Territory Area Manager

Pitney Bowes
Kalamazoo, MI
01.2008 - 04.2014
  • Ensured the efficient handling and upkeep of a diverse range of over 750 accounts.
  • Collaborated with business leaders and decision makers on a daily basis to ensure continuous expansion and acquire new customers.
  • Developed proposals that improved process efficiency, productivity, and reduced costs for business owners.
  • Identified the underlying causes of customer complaints quickly and implemented appropriate corrective actions.
  • Developed effective strategies resulting in higher sales, increased market share, and enhanced customer satisfaction.

Hospital Service Representative

Quest Diagnostics
02.2004 - 02.2006
  • Oversaw operations for a diverse book of 75 hospitals across Michigan.
  • Educated and sold the latest diagnostic testing to laboratory leaders in multiple hospitals.
  • Consistently received outstanding performance evaluations and drove revenue growth.
  • Independently managed and achieved success with high-volume cold calls.
  • Gained positive feedback from both new and existing customers through multiple letters of commendation.

Territory Business Manager

Bristol Myers Squibb
Kalamazoo, MI
05.1999 - 05.2001
  • Managed and oversaw a book of more than 100 accounts.
  • Promoted cardiovascular and mental health pharmaceuticals through daily meetings with physicians.
  • Conducted frequent lunch and learn sessions to educate physicians about the latest clinical studies and effectiveness of medications.
  • Delivered regular and comprehensive product presentations to customers, effectively promoting products and services.
  • Cultivated new business opportunities by identifying untapped markets and implementing effective marketing strategies.

Field Sales Representative

Transnation Title Agency
05.1997 - 05.1999
  • Secured numerous new realtor clients by promoting Transnation Title Company as the superior choice for closings and title insurance in the area.
  • Increased sales performance by more than 25% on a semi-annual basis.
  • Offered support and guidance to customers in understanding the titling process and its associated fees.
  • Coordinated with cross-functional teams to address titling process challenges.

Education

Bachelor's degree, Education -

Western Michigan University
01.1995

Skills

  • Solution Selling
  • Customer Oriented
  • Customer Service
  • Customer Retention
  • Sales Presentations
  • Change Management
  • Project Management
  • Pharmaceutical Sales
  • Account Management
  • Managed Print Services
  • Client Engagement
  • Revenue Growth
  • Professionalism
  • Analytical Thinking
  • Goal Setting

Awards

  • President's Club - Pitney Bowes, 04/01/13
  • Sales Representative of the Month - Pitney Bowes, 02/01/12
  • Sales Representative of the Month - Pitney Bowes, 03/01/12
  • Sales Representative of the Month - Pitney Bowes, 03/01/13

Certification

  • Dale Carnegie graduate

Languages

Spanish
Limited

Timeline

Regional Account Manager

Snap Diagnostics LLC
06.2021 - Current

Regional Account Manager

CSM Services
01.2019 - 10.2020

Account Executive

Xerox
04.2017 - 06.2018

Territory Area Manager

Pitney Bowes
01.2008 - 04.2014

Hospital Service Representative

Quest Diagnostics
02.2004 - 02.2006

Territory Business Manager

Bristol Myers Squibb
05.1999 - 05.2001

Field Sales Representative

Transnation Title Agency
05.1997 - 05.1999

Bachelor's degree, Education -

Western Michigan University

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Melissa J Semear