Melissa Jean Boudrie
Temperance,MI
Summary
Resilient Emergency Medical Technician with years of experience delivering compassionate care and respect to every patient. Highly-motivated with a desire to take on new challenges. Experienced at responding to emergencies and offering services ranging from cardiopulmonary resuscitation (CPR) to wound treatment. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effective communicator with calm demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician,Psychiatric Emergency Dept
Michigan Medicine
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented patient information and care activities in electronic health record.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Maintained clean and safe environment to promote patient safety and comfort.
- Registered and verified patient records before triage with most up-to-date information.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Developed and maintained rapport with coworkers and hospital staff to facilitate efficient patient care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Communicated with patients about pain, comfort, and needs medical care.
- Received and routed laboratory results to correct clinical staff members.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Evaluated patient histories to assess and prioritize levels of care.
- Observed patient behavior to report changes to medical personnel, such as Charge RN and Attending Physician.
- Performed medical tests and collected samples for laboratory analysis.
- Trained as a Phlebotomist
- Followed all safety protocols and took necessary precautions while providing care.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Conducted patient intake and triage procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
Emergency Medical Technician
Promedica Toledo Hospital
03.2020 - Current
- Assessed emergency situations and prioritized medical care for patients.
- Triaged patients to award priority to patients with more severe complications.
- Remained level-headed and proactive during emergency situations.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Assisted with CPR and airway clearing procedures during emergencies.
- Took patients' vital signs, collected medical specimens,, performed EKGs and updated information in patient charts.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Supported nursing staff in day-to-day operations.
- Performed basic, non-invasive medical assistant duties.
- Filled in for unit secretaries, preparing paperwork and obtaining consents when needed.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Demonstrated dedication to providing quality care through continued training and education.
- Stocked and replenished patient care areas with appropriate supplies.
- Attended training to validate or refresh basic professional skills.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Built strong and trusting rapport with clients and loved ones.
- Greeted, guided and offered assistance to patients and visitors.
Education
Certification - EMT-B - Emergency Medicine
Mercy College of Ohio
Toledo, OH12-2023
Bachelor of Arts - Public Relations and Marketing
Eastern Michigan University
Ypsilanti, MIAssociate of Applied Science - Journalism
Monroe County Community College
Monroe, MI05.2002
Skills
- Emergency management
- Vital sign assessment
- Critical decision-making skills
- Infection prevention
- Sterilization techniques
- Reporting and documentation
- CPR and First Aid
- Cardiac monitoring
- Quality assurance controls
- Emergency patient triage
- Patient evaluations
- Defibrillation and resuscitation
Certification
- Phlebotomy Technician (PT)
- Certified Phlebotomist, Promedica Medcerts- March 2023
- Basic Life Support Certification
- Certified Emergency Room Technician, Promedica
Timeline
Patient Care Technician,Psychiatric Emergency Dept
Michigan Medicine
07.2023 - Current
Emergency Medical Technician
Promedica Toledo Hospital
03.2020 - Current
Bachelor of Arts - Public Relations and Marketing
Eastern Michigan University
Associate of Applied Science - Journalism
Monroe County Community College
- Phlebotomy Technician (PT)
- Certified Phlebotomist, Promedica Medcerts- March 2023
- Basic Life Support Certification
- Certified Emergency Room Technician, Promedica
Certification - EMT-B - Emergency Medicine
Mercy College of Ohio
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