Melissa Kay Smith

Highly Effective Leader Professional Office Management ~ Staff Supervision and Management ~ Relationship Management Consistently achieved performance improvements by clearly communicating vision, instilling team culture, and igniting potential drive. Familiar with Medicaid, Medicare, provisions encompassed with extensive experience with group medical, dental, vision, and hospital claims. Promoted sharp business focus complemented by customer orientation and strong foundation in strategic business solutions. PROFESSIONAL VALUE OFFERED Data Processing Computer Operations Performance and Process Improvement Researching Training and Development Problem Solving and Analysis Quality and Accuracy Assurance Community Relations Interpersonal & Corporate Communication - Key player in applying efficient and effective communication channels and in delivering the highest level of customer service to diverse customers. Highly skilled in communicating with people outside the organization, representing the organization to customers, the public, and other external sources. Integrity, Persistence, and a Competitive Spirit - Consistently meets deadlines and achieves goals by using measured judgment to deliver results. Commits to learning, willing to seek information, promotes independent work habits, and serves to produce well-defined research, to create superior reports, and to hone communications to a high professional level. Reputation as a Company Achiever - Reflects capacity to pursue business objectives, maintain focus, and motivate others to meet goals. Possess spirited optimism, self-discipline, and work ethic. Exceptional Motivator and Strategist - Motivates and mentors team members using positive and practical approaches promoting can-do and hands-on work philosophies with employees. Performance Management - Asserts that goals assigned are directly aligned with the goals from the strategic and business plans of the organization, and further refine goals by doing various task and job analysis to identify what competencies (knowledge, skills and abilities) are needed to achieve the goals.