Melissa Kresin Stewart

Dedicated professional with over 20 years of call center and sales experience. Skilled in Sales, Customer Service, Training and establishing rapport with clients. I'm self motivated, enthusiastic, dependable and have a vast knowledge of call center programs and operating systems. Highly effective at delivering positive support in fast-paced business settings. Offering talents in both sales, customer Service and supervising a sales team.

• Supervised 13 - 15 inside and outside sales representatives, managed daily performance and provided feedback to increase productivity. Interviewing and onboarding of new hires. Co-Created and led a majority of all trainings - sales, product, and process trainings. Used video conferencing solutions to communicate and train personnel in remote offices. Conducted feedback and scoring sessions for quality of sales related calls and conversations monthly. Responsible for daily sales reports, weekly audits, timecards and vacation request. Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral. Communicated key information regarding products, promotions and sales incentive contests to oster competitive drive. Monitored employee productivity and motivated team to meet daily goals. Ran monthly reports to assess individual team to meet daily goals. Queue management - Tracking inbound and outbound calls, call waiting and abandoned calls. Managed sales teams through multiple product releases, partnerships and changes. Fielded customer feedback and complaints. Reviewed customer complaints to determine appropriate method for resolution. Cultivated and strengthened customer relationships to drive revenue growth. Focused on a consultative sales approach for bundle selling, web design solutions, web hosting, ecommerce, local advertising, and online marketing solutions sold to SMBs in an inbound and outbound capacity. Balanced teamwork while exceeding individual goals MoM. Exemplar ability to engage the customer, meet their needs, and close the sale. Awarded for driving top line revenue growth and sustaining high level of achievement. Up-sell and Cross-sell. Engage customers via email, phone and personal appointments. Communicated effectively with customers to inform them of feature benefits and use of all products and services. Educated and assisted customers on their purchase decisions and made appropriate recommendations to meet their needs. Provided strong understanding and enthusiasm around Yahoo! products and services. Maintained detailed sales product knowledge, including competitive information. Strong Communication Personal Management Inbound/Outbound Sales Relationship Building Customer Service Extensive Salesforce Knowledge Complex Problem Solving Account Management Superior Organization Skills