Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Melissa "lisa" Meason

Bella Vista,AR

Summary

  • Took early retirement package as a Medicaid Insurance Analyst electing to pursue my part time job with CVS as full time status. Currently pursuing pharmacy education as technician with current active state license. Would like to combine my knowledge and continue my previous work with in the insurance industry. Being with CVS and Washington Regional for 10 years I am very much interested in a career with CVS and AETNA.
  • My previous tenures allowed me to possess the experience of working one on one, as well as working in a team effort to meet goals and deadlines.
  • My tenure at the Connector 2000 Association provided me an opportunity to be a member of a 3-person team responsible for implementing operations and set up for a $200 million dollar public/private partnership toll road project.
  • My previous position at SASA provided me the experience of working financially in a non-profit sector; as well as an introduction to proposal grant writing resulting in various award notices.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

40
40
years of professional experience
1
1
Certification

Work History

SHIFT MANAGER/RX ASSOCIATE

CVS
04.2015 - Current
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Oversaw loading and unloading of packages in warehouse.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Continuously expanded knowledge base through ongoing engagement in continuing education opportunities related to pharmaceuticals and best practices within the industry.

Insurance Analyst

Washington Regional Medical Center
03.2013 - 03.2023
  • Analyze, review and correct for submission and/or resubmission Arkansas, Oklahoma and Missouri Medicaid for professional and hospitalist claims
  • Verify patient Arkansas Medicaid eligibility, as well as Arkansas Health Exchange Policies if applicable
  • Research explanation of benefits and patient records for claims processing
  • Knowledge of CENTRICITY/ATHENA, STAR, CERNER, ALLSCRIPTS, GREENWAY, AUTHORIZE.NET, PES, and AHIN.
  • Identified key areas not performing well and implemented effective, new processes.
  • Effectively communicated complex policy information to clients, promoting understanding and confidence in coverage decisions.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Generated, posted and attached information to claim files.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Skilled at working independently and collaboratively in a team environment.

Financial Analyst

Washington Regional Medical Center
03.2013 - 09.2014
  • Greet and assist patients and direct visitors
  • Assist patients regarding account balance, charges, and insurance processing
  • Coordinate with patient monthly budget account
  • Address/research billing and insurance errors for resolution to appropriate staff member
  • Review patient insurance processing, patient communications, and payment history to perform courtesy and pre collections regarding account balances
  • Perform automated telephone pre collection, and final notice communication for aging accounts
  • Perform insurance eligibility via appropriate website, including MCR and MCD
  • Update patient demographic information generated from returned mail
  • Process credit card and quick pay insurance payments
  • Daily credit card reconciliation
  • Collection agency communication and payment reporting.

Financial Coordinator

South Arkansas Substance Abuse
01.2008 - 11.2012
  • Initiate and process all payment/expense vouchers
  • Payroll processing
  • Financial adminstration of monies, record, maintain and deposit
  • Administer group and supplemental health benefits/COBRA
  • Maintain, and process employment applications
  • Arkansas new hire reporting processing
  • Maintain all employee sick, vacation and holiday paid time off
  • Federal and state semi-monthly, monthly and quarterly tax processing
  • Supervise Administrative Assistant and Facility Cook
  • Crisis Prevention Intervention Instructor
  • SafeServe certified and administrator
  • Initiate and process federal, state and drug court billing
  • Process Department of Justice Programs grant funds
  • Maintain related company files, employee files, expense files
  • Maintain extended living care rent
  • Administer and process SNAP applications
  • Collections department
  • Order and maintain office and facility supplies
  • Maintain company records and files
  • Provide administrative assistance to Clinical Supervisor
  • Grant writer and administration
  • Bank reconciliation
  • Facilitate yearly audit.

Administrative Manager and Human Resources

Connector 2000 Association, Inc.
01.2000 - 08.2007
  • Provide admin assistance to General Manager/Executive Vice President and Operations Manager
  • Initiate and process all payment/expense vouchers
  • Record, prepare and package quarterly Board minutes
  • Maintain employee uniform program
  • Maintain company records and files
  • Communicate and schedule facilities maintenance
  • Order and maintain office and facility supplies
  • Manage and monitor employee janitorial program
  • Assist as Customer Service Representative as needed
  • In addition to the job description above, in January of 2006, in an effort to consolidate and streamline the operation of human resources, I was assigned the duties of the Human Resource department
  • The company employs 38 employees with a benefits package including a health, dental, vision, and supplemental insurance options, as well as a 401k program.

Administrative Assistant

University of Arkansas
01.1984 - 01.1999
  • Served as Administrative Assistant to departmental Chair
  • Compiled annual budget report, and various confidential reports from Chair to college dean
  • Proof preliminary course schedules each semester
  • Maintained departmental budget, Scholarship/Foundation accounts-produced monthly budget report for Chair
  • Departmental payroll submission, requisitions, travel, reimbursements and leave time for faculty and graduate students
  • Prepare and produce course exams
  • Administer course overrides, schedule faculty advising
  • Create annual departmental newsletter
  • Assist in annual departmental symposium
  • Maintain student and faculty records
  • Supervise work study student.

Residence Life and Services

University of Arkansas
01.1986 - 01.1992
  • Assign residence hall for approximately 2000 applicants per academic year
  • Maintain women's campus housing files and records
  • Assist students and parent's concerning housing assignment and accounts
  • Assist students and parent's in freshman orientation regarding housing.

Registrar's Office

University of Arkansas
01.1984 - 01.1986
  • Maintained approximately 4,000 active student transcripts and student course schedules
  • Administer grade changes and adjustment of G.P.A
  • Quarterly audits on each transcript including inactive files
  • Distributed official transcript copies
  • Assisted walk-in and telephone inquiries concerning transcript.

Education

Skills

Arkansas Pharmacy Technician License

References

Available upon request

Certification

Arkansas State Board of Pharmacy/Pharmacy Technician License

Timeline

SHIFT MANAGER/RX ASSOCIATE

CVS
04.2015 - Current

Insurance Analyst

Washington Regional Medical Center
03.2013 - 03.2023

Financial Analyst

Washington Regional Medical Center
03.2013 - 09.2014

Financial Coordinator

South Arkansas Substance Abuse
01.2008 - 11.2012

Administrative Manager and Human Resources

Connector 2000 Association, Inc.
01.2000 - 08.2007

Residence Life and Services

University of Arkansas
01.1986 - 01.1992

Administrative Assistant

University of Arkansas
01.1984 - 01.1999

Registrar's Office

University of Arkansas
01.1984 - 01.1986

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Melissa "lisa" Meason