Melissa (Lissa) Hagewood

• Motivated, trained, and disciplined employees to maximize performance.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

• Developed and executed strategies to improve guest/owner experience, resulting in positive customer reviews and increased repeat business.
• Interacted well with customers to build connections and nurture relationships.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.

• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
• Produced reports to analyze job performance against team goals.
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
• Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
• Visited sites periodically to view service levels and adherence to global service standards.

• Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
• Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
• Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
• Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.

During my tenure with varies Marriott properties I served in several positions at varies hotels.

Renaissance Hotel, Nashville, TN - Laundry Manager, Assistant Housekeeping Manager -Marriott International

Marriott Hotel, Franklin, TN- Executive Director of Housekeeping, Front Office Manager - member of opening team - Stormont/Trice Hotel Group

Marriott Hotel , Vanderbilt, Nashville, TN - Front Office Manager, Revenue Manager, Rooms Director - Interstate Hotels and Resorts

These positions range from my starting position in the laundry department to serving on a task force team that had the responsibility of opening hotels and building the opening teams. I had the privilege of being a part of 26 openings and varies special project. I served as a member of a regional rooms director during my career with Interstate Hotels with 8 hotels over 4 states. I have been involved in every aspect of operating a hotel. I have vast experience in training and team building.