George Fleming
Rochester,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Creative Business Owner with exceptional background spent in Plumbing , Heating, and HVAC. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 48 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Owner and President
Leclaire-Fleming Plumbing And Heating , INC.
12.1975 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Oversaw business-wide changes to modernize procedures and organization.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
M
Education
Business Administration And Management
Rochester Institute of Technology
Rochester, NYMechanics And Repairers
Monroe Community College
Rochester, NY08.1980
High School Diploma -
Charlotte Senior High School
Rochester, NY06.1970
Skills
- Labor Relations
- Administrative Oversight
- Business Management
- Budget Administration
- Regulatory Compliance
- Verbal and Written Communication
- Client Service
- Small Business Operations
- Bidding Processes
- Contract Management
- Technical Expertise
- Quality Assurance
Accomplishments
I started donations in 1981-2010 For the Open Door Missionaries to provide clean and functional bathrooms for all associates and persons in need.
Certification
Certified Master Plumbing , Heating and HVAC Specialist
NYS Licensed
References
References available upon request.
Timeline
Owner and President
Leclaire-Fleming Plumbing And Heating , INC.
12.1975 - Current
M
Business Administration And Management
Rochester Institute of Technology
Mechanics And Repairers
Monroe Community College
High School Diploma -
Charlotte Senior High School
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