Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa M. Hernandez

Fillmore,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Loan Counselor

PennyMac
01.2023 - 06.2023
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.

Sale Associate

Verizon Wireless
01.2018 - 01.2022
  • Provided a high degree of customer service support with product experience and sophisticated selling abilities
  • Responded to client issues and assistance requests promptly and professionally, as well as created and maintained new accounts
  • Assisted in new and existing leads, by providing great customer service and problem solving skills
  • Handled and assisted customers in the proper management of loan assessments by offering clear instructions and documentation
  • In a fast-paced environment, I maintained a positive attitude and concentrated on client satisfaction..

Sales Associate

T-mobile, Mobile Expert
10.2020 - 12.2021
  • Presented friendly and efficient, during sales check-out and ordering process.
  • Presented promotions and incentives to customers to improve company revenue
  • Coordinated efforts with management and sales personnel to provide motivation, share sales methods, and explain company directives.
  • Apple champion: Apple product sales expert

Sales Associate

Cricket Wireless
03.2019 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Science - Marketing

California State University
Northridge, CA

Skills

  • Microsoft Office
  • Digital Media
  • Social media
  • Communication
  • Team Building
  • Customer service
  • Instructional Skills
  • Analysis Skills
  • Administrative Skills
  • Organizational Skills
  • Graphic Design
  • Technologically savvy
  • Writing skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loan Counselor

PennyMac
01.2023 - 06.2023

Sales Associate

T-mobile, Mobile Expert
10.2020 - 12.2021

Sales Associate

Cricket Wireless
03.2019 - 10.2020

Sale Associate

Verizon Wireless
01.2018 - 01.2022

Bachelor of Science - Marketing

California State University

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Melissa M. Hernandez