Summary
Overview
Work History
Education
Skills
Additional Information
Skills
Timeline
Generic

MELISSA M. MAYBERRY

South Weber,UT

Summary

Outstanding Program Analisist with 19 years of experience, offering a unique combination of technical expertise and proven leadership skills. As a proactive team leader, adept at driving continuous improvements to management systems, processes, and data to enhance program effectiveness. Skilled in monitoring program execution, reviewing manual control and reporting systems, and preparing operating budgets. Excel in providing exceptional customer service, motivating team members, and maintaining a positive, solution-oriented attitude.

Overview

19
19
years of professional experience

Work History

Technical Order Manager/Data Specialist

United State Air Force
Hill AFB, UT
12.2023 - Current
  • Currently working 40 Hours a week.
  • Spearheaded and collaborated on the revision of MIL-STD-38311 for the Air Force, demonstrating strong project management and team-building skills.
  • Led biweekly Nuclear Command and Control meetings for effective deployment of Technical Orders' tech data, enhancing operational efficiency.
  • Efficiently developed and maintained schedules for Technical Orders tech data Nuclear Launch software updates within condensed timeframes, demonstrating strong time management skills.
  • Proactively oversaw cost analysis initiatives for Technical Order publications, ensuring optimal allocation of resources and budgetary control.
  • Strategically managed Defence Logistic Agency publication orders for field use, optimizing operational support processes.
  • Successfully supervised contractor editorial work for tech orders and Contract Line-Item Number information page counts, fostering a culture of cost-efficiency and productivity.

Business Analyst Senior/Program Manager Support

BAE Systems Inc.
F.E. Warren AFB, WY
01.2019 - 12.2023
  • Work 40 Hours a week
  • Led/Participated MMIII Integration Product Teams (IPTs) in establishing requirements for technical data, developing clear, concise, and technically accurate data, and deploying the technical data. Direct TO Re-write teams in the development of up-to-date technical data that reflects the needs of the customer.
  • Ensure that AF TO Change Requests (AFTO 252s) are processed on time and of high quality, and that the updated/modified TOs are delivered on time to the customer.
  • Work collaboratively with equipment specialists, engineers, text/ graphic operators, distribution function, and end users to ensure problems are addressed.
  • Analyze causes for delays and take corrective action, reassign work, and make necessary adjustments to meet production schedules.
  • Apply knowledge of Enhanced Technical Information Management System (ETIMS) to create DRs, PCRs, and request TO numbers, TCTO numbers, and data codes.
  • Utilize strong skills to address complex issues and maintain productive working relationships utilizing available resources.
  • Skillfully develop and maintain an up-to-date schedule concerning the development of new/modified TOs to ensure timely delivery.

Operations Clerk

Barksdale AFB, 2nd Force Support Squadron
Barksdale Air Force Base, LA
02.2018 - 12.2018
  • Worked 40 Hours a week.
  • Performs a variety of clerical, administrative, and support duties within the Child Development Center. Maintains records, Suspense's and/or prioritizes work.
  • Edits prepared materials and used office automation software to perform basic functions such as word processing, electronic mail and/or update of data in electronic files.
  • Enrolls children in center programs and checks patrons into center. Computes, collects and records fees.
  • Assists in developing plans and creating schedules for the child development center.

Child Youth Program Assistant

NAF Employee
Barksdale AFB, LA
07.2017 - 02.2018
  • Worked 40 Hours a week.
  • Served as a Child and Youth Program Assistant (CYPA) in one or more child and youth programs.
  • Accountable for the whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years.
  • Assisted in providing and leading planned activities.

Security

Boomtown Casino
Bossier City, LA
04.2017 - 07.2017
  • Worked 40 Hours a week.
  • Ensured the safety of guests and employees at all times
  • Provided escorts to employees when money needed to be moved
  • Supplied poker chips to gambling tables
  • Greeted guests before entering the casino and performed ID checks
  • Verified a combination of vaults and doors to ensure they were locked and secured
  • Provided customer service to guests and employees at all times.

Customer Service Associate

Bed Bath and Beyond
Bossier City, LA
10.2016 - 03.2017
  • Worked 35 Hours a week.
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Responsible for checking out customers in a timely manner and guaranteeing high level of customer service
  • Helped with overall customer satisfaction on a daily basis

Logistic Forms Specialist/Technical Order Distribution Assistant

Delta Solutions
FE Warren AFB, WY
01.2009 - 07.2016
  • Worked 40 Hours a week
  • Maintained/Inventoried the Nuclear Weapon Technical Order Library and sub libraries that housed approximately 4000 manuals
  • Ensured Technical Order changes, Emergency changes, Safety Supplements were ordered/processed in accordance with the 00-5-1-WA-1
  • Maintained the conditions of the manuals so they were in workable and legible condition
  • Safe handling of SECRET/CONFIDENTIAL mail and technical order data
  • Performed routine quality performance checks
  • Maintained configuration management on technical orders that were received at F.E. Warren AFB
  • Able to implement change integration with ease and understanding of new process and procedures.
  • Provided customer complaint resolution and contracting directives for 532 people

Logistic Forms Specialist

ATS
Vandenberg AFB, CA
07.2006 - 12.2008
  • Worked 20 Hours a week.
  • Maintained the Technical Order Library and sub libraries that housed approximately 2500 manuals
  • Ensured all changes were applied to manuals in a timely manner
  • Ensure critical nuclear guidance for Intercontinental Ballistic Missiles changes to support the mission for National Defense
  • Maintained the conditions of the manuals so they were in workable and legible condition
  • Provided customer complaint resolution and contracting directives for 227 people
  • Maintained configuration management on technical orders that were received at Vandenberg AFB.
  • Able to implement change integration with ease and understanding of new process and procedures.

Customer Service Representative

Army Air Force Base Exchange
Vandenberg AFB, CA
10.2005 - 06.2006
  • Worked 25 Hours a week.
  • Assessed customer needs and responded to questions
  • Cleaned and straightened work area
  • Bagged merchandise by following standard procedures
  • Provided professional and courteous service at all times
  • Worked overtime shifts during busy periods

Education

Laramie County Community College

Skills

  • Configuration management
  • Able to produce detailed reports
  • Reproduction and distribution of Technical Orders and Civil Engineer Manuals
  • Change integration
  • Understands the Technical Order process
  • Strong interpersonal and communication skills
  • Able to lead working groups or teams

Additional Information

  • I currently have SECRET Clearance that will expire in December of 2029
  • Eagle Level Award for BAE. Recognized for Outstanding team contributions.
  • Multiple Back-to-Back Air Force level inspections "No Errors Noted" in the Technical Order Nuclear Missile Library.
  • My team garnered Professional Team Award under the Higher Headquarters inspection.
  • Highlight of my abilities: Calmed and rapidly resolved customer conflicts and able to problem solve to ensure their satisfaction. Quality Communication/Quality Assurance with 532 military professionals and high ranking leaders. Ensured their nuclear directives/manuals were validated for accuracy and accountability.

Skills

Typing, Ten Key, Air Force, Business Administration, Cashier, Communication Skills, Cost Analysis, Critical Thinking, Customer Complaint Resolution, Customer Service Skills, Employee Trainer, Inspection, Excel, Outlook, Microsoft Word, Quality Assurance, Quick Learner, Self-Motivated, Team Work, Technical Data Management.

Timeline

Technical Order Manager/Data Specialist

United State Air Force
12.2023 - Current

Business Analyst Senior/Program Manager Support

BAE Systems Inc.
01.2019 - 12.2023

Operations Clerk

Barksdale AFB, 2nd Force Support Squadron
02.2018 - 12.2018

Child Youth Program Assistant

NAF Employee
07.2017 - 02.2018

Security

Boomtown Casino
04.2017 - 07.2017

Customer Service Associate

Bed Bath and Beyond
10.2016 - 03.2017

Logistic Forms Specialist/Technical Order Distribution Assistant

Delta Solutions
01.2009 - 07.2016

Logistic Forms Specialist

ATS
07.2006 - 12.2008

Customer Service Representative

Army Air Force Base Exchange
10.2005 - 06.2006

Laramie County Community College

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MELISSA M. MAYBERRY