Melissa M. (Sanchez) Cordova

Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Prepared agendas and took notes at meetings to archive proceedings.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Created physician schedules and scheduling pharmaceutical meetings with providers and staff.
• Responsible for ordering office supplies and maintaining supply quantities.
• Scheduling new, existing and referred patients.
• Answering and returning phone calls in timely manner from several different scheduling plat forms.
• Inputting all new physicians into Allscripts program.
• Inputting shot charges for billing.
• Monitoring shot patients for allergic reactions
• Managed over 100 calls and appointment requests online per day.
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• Coached employees through day-to-day work and complex problems.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Assessed team-building events to boost morale.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quick books software.
• Processed restoration billing through Xactimate Software.
• Monitored and ordered office supplies.
• Managed over 50 customer calls daily.
• Managed to bring the outstanding balances down from $500,000 to $80,000 in a two month period.

Scheduler/ Medical Assistant to Dr. Marc J. Philippon From June 2017-July 2019.

• Assisted with routine checks.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Compiled necessary documents for surgical billing packages.
• Obtained client medical history, medication information, symptoms and allergies.
• Scheduled appointments, registered patients.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Prepared initial patient charts for admission.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Called insurance companies to verify insurance and collect prior approval for MRI's and CT Scans.
• Verified insurance for prior authorization for surgical procedures.

Office Scheduler for Dr. Peter Millett July 2016- June 2017

• Scheduled appointments, registered patients.
• Prepared initial patient charts for admission.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Insurance Specialist for Dr. Thos A. Evans From July 2015 -July 2016

• Gathered forms and copied insurance cards to collect patient information for billing and insurance filling.
• Verified patient insurance and eligibility.
• Complied necessary documents for surgical billing packages.
• Verified insurance for prior authorization for surgical procedures.
• Collected payment for prior surgical procedures and post surgical procedures.

MRI Insurance Verification Specialists From July 2015 -June 2017

• Verify insurance benefits.
• Obtain prior authorization for MRI's.
• Gather MRI scripts form physician teams.
• Collect payments prior to MRI scans.

Department Manager/ Computer Assistant Ordering Coordinator From October 2005 -July 2015

• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
• Performed yearly store audits in collaboration with managers, designers and sales associates to provide feedback.
• Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
• Participated in team-building activities to enhance working relationships.
• Received and processed stock into inventory management system.
• Supervised work of contracted employees to keep on task for timely completion.
• Stocking shelves.

Certified Pharmacy Technician From January 1998 - October 2005

• Preform customer service to patients dropping off and picking up new and refill prescriptions.
• Inputting new and refillable prescriptions.
• Calling insurance companies for prior authorizations.
• Calling doctor offices for refills requests
• Assisting with inventory control with controlled and non controlled medications.
• Keeping inventory of all controlled substances on weekly basis.
• Verifying prescriptions after being filled to make sure it was filled correctly.
• Assisting pharmacist with daily duties.

Safety Leader From January 2014 to July 2015

• Safety leader for total store.
• Ordering safety supplies for total store.
• Making sure store was running in safe manner
• Reviewing any store accident including employee and customer accidents.
• Conducting monthly safety meetings.
• Assisting Store Managers.