Enthusiastic, motivated, highly organized and detailed academic professional with over 18 years of success working with diverse student populations. Exceptional knowledge in academic support techniques, procedures, and plans, in addition to online academic programs and requirements. Utilizes holistic approach to cultivate relationships with students, and a demonstrated ability to connect with students to develop and enrich students' individualized academic plans in ways that are consistent with their aspirations, interests, strengths, and values.
· Advised students in SUNY Oswego's online degree programs. Encourage and guide students to degree completion
· Coordinated and manage program inquiries and responses to prospective online degree students to include responding to phone/email/in-person inquiries and participating in relevant on-campus and virtual events.
· Served as primary point of contact to campus constituencies for adult advising issues and Extended Learning academic programs coordination
· Monitored campus policy changes and assess their impact on Extended Learning students.
· Assisted in the ongoing development and implementation of the Division’s initiatives. Work closely with the Assistant Dean to develop close working relationships with department chairs and faculty.
Courses Taught:
· Managed an average advising caseload of 151 students since Spring 2020, with 160 advisees successfully completing their degrees between Spring 2020 and December 2022, and another 33 advisees on track to graduate in May/August 2023.
· Presented "Creating Community Outside of Space, Time, & Place" at SUNY Student Success Summit in October 2019 & NACADA Region 1 Conference in March 2020.
· Created and maintained “good will in critical partnerships with department chairs, with the outcome of stronger partnerships and cooperation with our academic departments” (Ketcham).
· Developed and executed an onboarding & training program for Division of Extended Learning advisement team
· Mentored two part-time and three new full-time Academic Planning Coordinators for the division.
· Developed a database of communication templates for the APC Team to use as reference thereby establishing consistency across our programs.
· Revised and implemented new communications plans in Slate for academic program inquiries ensuring that timely communication occurs.
· Established weekly APC Team meetings to share best practices and foster greater collaboration among team members.
· Revised and implemented the Orientation for Online Degree Programs to better meet student needs
· Coordinated APC Team building activities, such as regular team luncheons, to foster a greater sense of teamwork and support for one another.
· Secured $4,000 of HERFF grant funding to create and coordinate mailings and care packages for over 400 online and Syracuse Campus students in Spring 2022, to support student wellness.
· Secured $2,000 Auxiliary Services grant to coordinate the purchase of institutional “logo” items to be sent to Extended Learning students in 2022-23 with the intent of creating a greater affinity with the college.
· Organized and facilitated an ad hoc Adult Student Outreach Support Team of campus members to develop and implement virtual bi-weekly ASAP: Adult Student Support Program webinars focusing on adult student needs, including drafting and implementing the program’s communication plan and registration process through Slate.
· Secured $2,500 of HERFF grant funding to to purchase and coordinate distribution of $5 Starbucks giftcards to 420 online and Syracuse Campus students in Spring 2023, to foster a greater sense of belonging.
· Organized and conducted information sessions with campus constituencies to offer exposure and awareness of Extended Learning’s academic programs and missions.
· Organized and executed a virtual information session for prospects and applicants of Extended Learning’s academic programs in both Spring 2021 and 2022, coordinating the participation of associate deans, department chairs, campus representatives, students, and alumni.
· Collaborated with our Marketing & Communications representative to correct and improve Extended Learning’s academic program webpage(s) and develop a centralized webpage with links to resources to better support our online and Syracuse campus adult learners.
Service to Campus:
· Parking Committee Member (2019 to present)
· Public Ceremonies Committee Member (2019 to present: 4 Commencement Ceremonies, 1 Honors Convocation, & 1 Green/Gold Hewitt Groundbreaking Ceremony)
· New Faculty & Professional Staff Orientation Committee (2021 to present)
· Division of Extended Learning Quest Representative (2021 to present)
· Banner User Group (BUG) Member (2021 to present)
· Honorary Degree & Commencement Speaker Committee Member (2022 to present)
· Scholarship reviewer for 8 Academic Scholarships (ASL, Capt. John Michael Gibbons, Debra Lynn Blauvelt, Jack C. James ’62 Memorial, Jack C. James ’62 Path Forward, Jean Hernon McDade, Lt. Col. Mike Walters, & Visions FCU)
· OBCR Assistant Director Search Committee Member (2022)
· Extended Learning Academic Planning Coordinator Search Committee Member (2021)