Melissa M. Sorrill
Quincy,IL
Summary
Healthcare administrator successful at managing operations and leading physicians and staff. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Director
Blessing Health System
Quincy, IL
06.2022 - 10.2022
- Promoted to role due to superior performance.
- Oversaw daily operations for multiple inpatient provider groups: hospitalists, intensivists and emergency medicine as well as operations for multiple outpatient specialty clinics.
- Led teams of clinical and support staff to achieve optimal productivity and organizational quality metrics.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Ensured operations maintained compliance with regulatory and governing bodies by directing effective internal systems.
- Established strategic initiatives to enhance operational and organizational efficiencies.
- Worked closely with organizational executives to strategically affect operational direction.
Manager, Pre-Surgical Operations
Blessing Health System
Quincy, IL
12.2021 - 06.2022
- Promoted to role due to superior performance.
- Designed and launched new service; monitored and presented outcomes to executive committees to demonstrate effectiveness.
- Cross-trained existing employees to maximize team agility and productivity.
- Maximized performance by monitoring daily activities and mentoring team members; applied performance data to improve operations and align with the organizational strategy.
- Participated in the hiring and interview process; onboarded new employees with training and new hire documentation.
Surgical Services Coordinator
Blessing Health System
Quincy, IL
01.2020 - 12.2021
- Promoted to role to guide organization to attain certification through Accreditation Association for Ambulatory Health Care (AAAHC).
- Led initiatives to earn accreditation for ambulatory surgery center through AAAHC.
- Collaborated with internal and external stakeholders to develop procedures/processes.
- Managed projects and service line activities to improve service line efficiencies, workflows, processes and patient/customer satisfaction.
- Established strategic initiatives within the service that aligned with organizational objectives.
- Compiled data highlighting key metrics to report information, determine trends and identify opportunities for improving outcomes.
- Ensured operations maintained compliance with regulatory and governing bodies by directing effective internal systems.
Quality Management System Coordinator
Blessing Health System
Quincy, IL
09.2017 - 01.2020
- Promoted to this role due to superior performance and transition to DNV.
- Developed and implemented internal audit program to align with DNV and ISO-9001.
- Conducted internal audits to assess compliance with policies and procedures.
- Reported on findings and made proactive and targeted recommendations to executives.
- Developed standard operating procedures and educated staff and leadership.
- Monitored adherence to SOPs and other safety and/or regulatory procedures.
- Created and maintained scorecards to monitor and illustrate performance.
Project Manager
Blessing Health System
Quincy, IL
09.2013 - 09.2017
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance with strict time and budget constraints.
- Updated operational methods, oversaw department procedures, tracked information and compiled data to improve efficiency.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated quality committees to improve patient outcomes.
- Maintained and submitted quality data to governing to prevent financial penalties bodies with strict deadlines.
- Used Lean Six Sigma methodologies to improve organizational performance and outcomes.
- Taught Lean to staff and leaders; provided ongoing support to participants for target achievement.
Program Services Specialist
SIU Quincy Family Practice
Quincy, IL
01.2012 - 09.2013
- Implemented program for behavioral health integration in primary care for children.
- Developed policies and procedures based on evidence-based research and regulatory requirements.
- Educated physicians, staff and patients on assessments used to identify social-emotional and behavioral needs in children.
- Interacted with physicians, staff and leaders to identify opportunities and needs for the program.
- Evaluated performance and competency of residents; provided feedback and education to improve interaction and patient engagement.
Crisis Intervention Specialist
Transitions Of Western Illinois
Quincy, IL
01.2010 - 01.2012
- Recruited to TWI due to discontinuation of service contracts at Cornerstone: Foundation for Families.
- Member of on-call emergency response team for crisis intervention within a tri-county area.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as Motivational Interviewing and collaborative problem-solving daily to connect with patients and address concerns.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Collaborated with counselors, physicians, nurses and other community support personnel to plan or coordinate treatment, drawing on social work, mental health experience and patient needs.
Supervisor, Case Manager
Cornerstone: Foundation For Families
Quincy, IL
03.2006 - 01.2010
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Maintained compliance with company policies, objectives and communication goals.
- Partnered with physicians, social workers, activity therapists, and community support providers to develop and implement individualized care plans and documented client interactions and interventions within strict deadlines.
- Evaluated treatment plans against individual goals and mental health standards.
- Collaborated with external agencies to meet educational, healthcare and mental health needs of clients and their families.
- Liaised with teachers to develop Individualized Education Programs to provide quality education for students with educational needs and/or disabilities.
Coordinator
Blessing Health System
Quincy, IL
05.2005 - 03.2006
- Gathered and organized materials to support Early Learning Center operations.
- Planned and implemented curriculum for preschool aged children.
- Administered assessments for each child and tracked results.
- Completed documentation on individual children and teachers for recordkeeping.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Facilitated conferences with parents/guardians to review accomplishments and opportunities in cognitive, social, and emotional development.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Ensured curriculum and classroom operations aligned with regulatory bodies.
Education
Master - Health Administration
William Woods University
Fulton, MO05.2014
Master - Business Administration
William Woods University
Fulton, MO12.2012
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
12.2004
Associate of Science - Psychology
John Wood Community College
Quincy, IL05.2002
Skills
- Integrity and Transparency
- Reporting and Report Distribution
- Change and Growth Management
- Strategic Planning
- Leadership and People Development
- Operational Efficiency
- Employee Coaching, Mentoring and Motivation
- Team Leadership
- Program Development and Administration
- Quality Data Analytics and Monitoring
- Quality SOP Development
- Process Improvement and Lean Six Sigma
Affiliations
- Sunset Home, Board of Directors Member
- Quincy Catholic Charities, Advisory Board President
- Make-A-Wish Illinois, Regional Council Member
Certification
- Lean Certification, Jack C. Massey Graduate School of Business, Belmont University - November 2015
Timeline
Administrative Director
Blessing Health System
06.2022 - 10.2022
Manager, Pre-Surgical Operations
Blessing Health System
12.2021 - 06.2022
Surgical Services Coordinator
Blessing Health System
01.2020 - 12.2021
Quality Management System Coordinator
Blessing Health System
09.2017 - 01.2020
Project Manager
Blessing Health System
09.2013 - 09.2017
Program Services Specialist
SIU Quincy Family Practice
01.2012 - 09.2013
Crisis Intervention Specialist
Transitions Of Western Illinois
01.2010 - 01.2012
Supervisor, Case Manager
Cornerstone: Foundation For Families
03.2006 - 01.2010
Coordinator
Blessing Health System
05.2005 - 03.2006
Master - Health Administration
William Woods University
Master - Business Administration
William Woods University
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
Associate of Science - Psychology
John Wood Community College
- Lean Certification, Jack C. Massey Graduate School of Business, Belmont University - November 2015
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