Melissa (Missy) DeMay
Martinsburg,WV
Summary
Upbeat and strong-willed individual seeking to leverage exceptional coordination and fulfillment in a new and challenging position. Demonstrated track record of effectively understanding and efficiently following instructions, working in collaboratively teams, showcasing leadership, and achieving goals with passion, strength, and composure, and a smile.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers and successful experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail and guest rapport.
Plant Technician
Procter & Gamble Co
05.2021 - 10.2023
- Developed methods and standards regarding how processes should be completed for goals to be met.
- Sorted, stored and updated parts and materials inventories to maintain readiness for production needs.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Safety Functional Leader responsible for keeping others safe and in compliance with safety regulations; completing incident reports in the case of safety outage or injury.
Warehouse Associate
Amazon
08.2020 - 05.2021
- Operated company vehicles and heavy equipment with a focus on safety and risk management.
- Sorted numerous products onto shelves according to type, weight and size.
- Used hand-held devices to record inventory levels and address inaccuracies.
- Manually transported warehouse materials weighing up to 50 pounds while maintaining stamina during extended periods of standing, sitting, bending and walking for extended periods of time.
- Identified inadequate materials and faulty equipment and brought them to supervisors' attention.
Server
Red Lobster
06.2016 - 08.2020
- Kept updated knowledge of menu and chef specials to provide recommendations based on tastes and specific allergies.
- Collected credit card, cash, and gift certificate payments from customers and provided proper change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to increase sales.
- Served needs of more than 20 customers simultaneously in a busy, fast paced, environment.
- Trained incoming staff on the restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Server
Logan's Roadhouse
03.2016 - 06.2016
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles, and restocking napkin dispensers.
- Created orders, documented special requirements and communicated with kitchen personnel to meet customers preferences and minimize complaints.
- Enhanced operational efficiency by restocking employee and customer supplies during slow periods.
- Assisted customers in placing orders, explaining menu items, and suggested appropriate options for those with food allergies.
Education
EMT-B
Shirley M. Kimble Training Center
Morgantown, WV05.2024
High School Diploma - undefined
Broad Run High School
Ashburn, VA06.2015
Skills
- Critical thinking under pressure
- Information Intake
- Communication skills
- Staff education and training
- Creative problem solving
- Strong multi-tasking abilities
- Quick learner
- Customer service expertise
- Prioritizing effectively
- Conflict resolution skills
Certification
- NREMT EMT-B Certified
- AHA BLS Certified
Timeline
Server
Buffalo Wild Wings
10.2023 - Current
Plant Technician
Procter & Gamble Co
05.2021 - 10.2023
Warehouse Associate
Amazon
08.2020 - 05.2021
Server
Red Lobster
06.2016 - 08.2020
Server
Logan's Roadhouse
03.2016 - 06.2016
EMT-B
Shirley M. Kimble Training Center
High School Diploma - undefined
Broad Run High School