Melissa "Misty" Shafiqullah
Tucson,AZ
Summary
Enthusiastic professional willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Attentive to detail with experience in coordinating projects, programs and improvements. Brings 35 years of valuable expertise to forward company objectives.
Overview
35
35
years of professional experience
Work History
Travel Advisor
Self
01.2016 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Maintained detailed records of client interactions, bookings, and payments for easy reference.
- Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
- Input data into Proprietary Software to improve business efficiency and reduce costs by automating operations workflow.
- Researched cruises, airfare options and sightseeing options to best meet client expectations.
Program Manager
Dept of Homeland Security
04.2018 - 06.2019
- Leveraged project management processes and tools to define and execute projects.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Developed and maintained logistics workflows, procedures and reports.
- Participated in vendor selection and management process for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Program Manager
Bureau of Land Management
10.2015 - 04.2018
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Interacted with customers and clients to identify business needs and requirements.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Supervisory Civil Engineer
USDA Forest Service
09.1989 - 10.2016
- Optimized construction schedules by utilizing advanced project management tools and techniques, ensuring timely completion.
- Performed routine training and attended special events to enhance job knowledge and skills.
- Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
- Reduced construction costs by conducting value engineering assessments and identifying cost-effective solutions.
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Monitored execution of contract work for compliance with design plans and specifications.
- Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
Education
Certificate Program - Business of Cannabus
University of Arizona
Tucson, AZ08.2022
Associate of Applied Business - Travel And Tourism
Pima Community College
Tucson, AZ04.2017
Bachelor of Science - Geological Engineering
University of Arizona
Tucson, AZ12.1989
Skills
- Decision-Making
- Regulatory Compliance
- Event Planning and Execution
- Team Leadership
- Technical knowledge
- Time Management
- Job Control
- Technical Troubleshooting
- Project management experience
Timeline
Program Manager
Dept of Homeland Security
04.2018 - 06.2019
Travel Advisor
Self
01.2016 - Current
Program Manager
Bureau of Land Management
10.2015 - 04.2018
Supervisory Civil Engineer
USDA Forest Service
09.1989 - 10.2016
Certificate Program - Business of Cannabus
University of Arizona
Associate of Applied Business - Travel And Tourism
Pima Community College
Bachelor of Science - Geological Engineering
University of Arizona