Melissa Myers

• Precisely arranged display cases throughout workday to highlight finished products.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Designed around 26 specialty cakes for weddings, birthdays, and graduations in one 8 hour shift.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Prepared potted plants and bouquets based on customer requirements.
• Imparted knowledge on plants and flowers to customers.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Possess in-depth knowledge of various types of flowers and their seasonal availability.
• Keep department clean and organized

• Used active listening skills to create custom cakes for special occasions
• Ensured the highest quality and aesthetic standards in cake decoration
• Used questions to understand customers specific requests and preferences
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
• Designed specialty cakes for weddings, birthdays, and graduations.
• Precisely arranged display cases throughout workday to highlight finished products.
• Packaged and priced each product according to company pricing procedures.
• Made 25 cakes in one 8 hour shift

• Provided excellent customer service, addressing questions and inquiries to resolve issues and ensure a pleasant shopping experience
• Maintained inventory control and ensured compliance with pharmacy regulations
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.

Customer satisfaction, organization skills, greeted customers, positive customer service, team player

• Worked as a team member performing cashier duties and floral
• Kept the area clean and organized and made sure everyone who came through the line left with a smile and or laughing
• Multi-tasking by talking to customers and getting them out just as fast as the customers came through the line.
• Could check 3 customers out every 5 minutes or less depending how many items was brought up to be checked out

Provided customer service and handled special accommodations.

• Welcomed guests, checked them in and out, and provided information about hotel services.
• Managed three phone lines, booked reservations, and completed payment.
• Made guest and group reservations, processing check-ins and check-outs for customers.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Reviewed accounts to assess open charges and answer customer questions.
• Responded to customer complaints, collaboratively troubleshooting to devise solutions.
• Kept records of room availability and guest accounts, manually or using computers.
• Computed bills, collected payments and made change for guests.