Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Melissa Peterson

Ocala,FL

Summary

Experienced Product Owner with a demonstrated history of working in the auction and environmental services industries. Skilled in quality assurance testing within local software, web based software/applications, portals and mobile applications. Excelling in technical support, sales, and digital marketing. Strong information technology knowledge with over 23 years experience.

Overview

15
15
years of professional experience

Work History

US Sales Manager, Product Owner

Glacier Farm Media
07.2019 - Current
  • Solely managed over 3,000 clients including receivables.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Generated leads through the creation of compelling and shareable content for various digital channels.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Led weekly stand-up meetings to maintain clear communication channels and ensure alignment on priorities and expectations.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Aided in managing software development projects using Jira tools, monitoring progress and ensuring timely completion of tasks.

Business Systems Analyst

Zefon International. Inc.
02.2018 - 08.2019
  • Responsible for providing application training, support and best practice/process development for the Microsoft Dynamics NAV ERP system
  • Worked closely with a staff of over 120 within the Sales, Operations, Customer Service, Warehouse, Accounting and IT departments to effectively integrate the Microsoft Dynamics NAV solutions into each affected job function and train employees and support teams on best practices
  • Test and implement new features
  • Conduct new process/software training
  • Develop process and training documentation
  • Participate in and lead IT projects
  • Identify and implement software solutions to improve productivity
  • Assessed business requirements to create focused solutions.
  • Developed comprehensive documentation to support end-users and facilitate future enhancements.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.

Product Owner, Senior Support

Sebae Data Solutions (HiBid, AuctionFlex)
03.2010 - 02.2018
  • Company Overview: HiBid, Bidopia, Auction Flex
  • Troubleshooted and resolved web application issues escalated from customer support and other departments
  • Served as sole tester/analyst for several applications including but not limited to: local software, web based software/applications, portals, and mobile applications
  • Worked directly with customers to better understand needs/wants in all applications and planned and/or communicated with the programmers the best way to achieve customer requests
  • Developed testing procedures for before and post deploys
  • In 8 years no builds were rolled back due to failure in testing
  • Designed the industry leading online bidding platform, documented requirements, specifications and desired behavior
  • Worked side by side with development through every step from design to implementation
  • Each change or addition was required to be signed off and tested by myself before being committed
  • The new design created millions more in sales and is still being used as I designed today
  • This led to designing and working in the same role on the HiBid mobile applications as well
  • Sales/Marketing to include but not limited to: traveling to speak at conventions, schools and seminars
  • Setting up vendor booths for the purpose of sales and customer relations at association conferences
  • I also traveled to clients' locations to perform on-site customized classes and/or support in high dollar applications of the systems
  • HiBid, Bidopia, Auction Flex

Education

Associate of Science -

College of Central Florida
Ocala, FL
05.2007

Skills

  • Quality assurance testing
  • Technical support
  • Sales
  • Digital marketing
  • Verbal and written communication
  • Product knowledge
  • Client relationship management
  • Business analysis
  • User acceptance testing

Additional Information

Over 17 years experience in the auction and environmental services industries.

Timeline

US Sales Manager, Product Owner

Glacier Farm Media
07.2019 - Current

Business Systems Analyst

Zefon International. Inc.
02.2018 - 08.2019

Product Owner, Senior Support

Sebae Data Solutions (HiBid, AuctionFlex)
03.2010 - 02.2018

Associate of Science -

College of Central Florida

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Melissa Peterson