Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
Generic

Melissa R. Bradford

DeSoto,TX

Summary

Self-directed and resourceful Chief of Staff with experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present topics effectively to wide audience.

Overview

18
18
years of professional experience

Work History

Chief of Staff

Capitol
Austin, Tx
07.2020 - Current
  • Collaborating with members to determine and prioritize legislation strategies
  • Performed financial and managerial analyses to evaluate data, make recommendations, prepare financial reports and projections, and conduct presentations.
  • Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout organization.
  • Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducting performance reviews, and administered salaries for staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking, and data communications.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management.
  • Arranged corporate and office conferences for company employees and guests.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Providing department leaders with recommendations and consultation to improve teamwork
  • Planning, coordinating, and keeping contents of meeting focused
  • Determining key performance indicators and how to measure team performance
  • Acts as a strategic advisor to members, legislation, and stakeholders
  • Represents member in meetings, by email, and phone calls with internal and external stakeholders
  • Manages all members correspondences, letters, emails, and reports, on behalf of member
  • Supports members in meetings by taking notes and assuming responsibility for completion of action items
  • Acts as liaison between members and other executives, clients, and stakeholders to ensure consistent communication and ensure involvement or decision-making at proper time
  • Participates with members and senior management team in strategic planning, policy development, and decision-making
  • Ensures timely and effective completion of projects and legislative initiatives of member
  • Researches and recommends new and revised policies and strategies
  • Creates and maintains systems and processes to streamline operations
  • Maintains accurate confidential files and data records
  • Direct and support administration of programs that promote employee and vendor diversity

Trainer- Supervisory Loan Officer

Small Business Administration, SBA
Ft. Worth , Texas
06.2018 - 07.2020
  • Lead Home Trainer am responsible for all office staff training for the Disaster Credit Management System 1.0 and new system developed May 2018 Disaster Credit Management System 2.0 training
  • Created formal and informal training sessions for the loan processing staff while creating engaging presentations
  • Collaborated with my peers and management staff to create 2.0 training bulletins, training presentations and while maintaining updated training materials
  • Created training materials based on new system release notifications by using the JIRA software system for the 2.0 Disaster Credit Management System
  • Administered Disaster Credit Management System training for supervisors, managers, and directors via on-site presentations and webinars to facilitate successful launch of the new system
  • Built relationships as a point of contact to increase collaboration among the loan processing department
  • Filled in for Loan Processing Team Leads in reviewing loan officer's work
  • Review and make a final action to approve or decline Home and Business Loan Applications, and determined the accuracy of the completed Loan Recommendations under the Presidential and Administrative loan limit guidelines
  • Developed performance evaluation plan to determine the effectiveness of training department and necessary areas of improvement
  • Written documentation of telephone conversations or provide written justifications or analysis for actions taken in a financial matter or write correspondence explaining complex, detailed or sensitive subject matter
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
  • Scheduled and taught in class and online courses to increase learning opportunities

Loan Specialist

Small Business Administration, SBA
FT. Worth, Texas
09.2006 - 06.2020
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Explained very technical financial information to applicants in easy to understand language.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Education

Project Management - Business

Project Management Institute
Washington DC
05.2019

Associate of Arts - Business Administration And Management

Art Institute of Houston
Houston, TX
05.1987

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Microsoft Office
  • Customer Service
  • Active Listening
  • Decision Making
  • Salesforce

Accomplishments


  • U.S. Small Business Administration Employee Association (Vice President) May 2016-2020


Volunteering:

  • Neighborhoods of Hope Lancaster, Board Member: Provide and equip unemployed and underemployed residents with employment opportunities to become self-sufficient

Affiliations

  • Project Management Institute
  • Its Going to be Okay - Non- Profit
  • NAACP
  • Neighborhoods of Hope Lancaster, Board Member:
  • Marsalis Ave Church of Christ, Community Engagement

Additional Information

Accomplishments:

Accomplishments Chief of Staff to Member in the 87th Legislature five bills Passed

Bo's Law (Body Camera's for law enforcement) Legislation Passing

Street Name Change in City of Dallas Botham Jean Blvd.


Managed and Collaborated Events and Press Conferences:

Press Conferences, Austin Capitol for Bo's Law (Botham Jean)

Texas Legislative Black Caucus Annual Event

2022 NAACP Awards reorganization for the Democratic Walk Out

Live Streaming (Update) Disaster Assistance call with Texas Mayors during Winter Storm URI

Human Trafficking Event-Collaboration Dallas College

Town Halls for District 109

Timeline

Chief of Staff

Capitol
07.2020 - Current

Trainer- Supervisory Loan Officer

Small Business Administration, SBA
06.2018 - 07.2020

Loan Specialist

Small Business Administration, SBA
09.2006 - 06.2020

Project Management - Business

Project Management Institute

Associate of Arts - Business Administration And Management

Art Institute of Houston

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Melissa R. Bradford