Melissa R. Grant
Rome
Summary
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. Dedicated food service manager with 2 years of experience overseeing staff and operations for Byrne Dairy. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Proficient food service management professional successful at overseeing employee training, optimizing team performance and increasing customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents.
Overview
6
6
years of professional experience
Work History
Residential Program Supervisor
Liberty Resources
07.2024 - Current
- Improved program quality by developing and implementing individualized service plans for residents.
- Demonstrated commitment to continuous improvement by actively seeking out professional development opportunities and staying current on industry trends in residential care.
- Increased resident satisfaction by actively addressing concerns and promptly resolving issues as they arose.
- Assessed potential new clients'' suitability for the program during intake interviews or evaluations, ensuring proper placement within the residential setting based on their needs.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
- Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
- Collaborated with multidisciplinary teams to coordinate services that met each resident''s unique needs and goals.
- Established and maintained a high standard of cleanliness and organization within the residential facility, promoting a comfortable and welcoming atmosphere for all.
- Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Facilitated open communication among staff members, encouraging collaboration and teamwork in service delivery.
- Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
Direct Support Professional Caregiver
Liberty Resources Development
08.2022 - 07.2024
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Foodservice Manager/Associate Manager
Byrne Dairy
04.2019 - 06.2024
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Handled responsibilities successfully in manager's absence.
- Prioritized and delegated tasks for efficient completion within team environment.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Associate of Applied Science - Business Administration
Mohawk Valley Community College
Utica, NY12.2020
Associate of Applied Science - Foodservice Restaurant Management
Mohawk Valley Community College
Utica, NY12.2019
Skills
- Community Activities
- Respectful and Compassionate
- Community Integration
- Time Management
- Portion Control
- Documentation and Recordkeeping
- Managing Deliveries
- Monitoring Food Preparation
- Health Code Compliance
- Problem-Solving
- Supply Ordering and Management
- Equipment Maintenance and Repairs
- Inventory Management
- Delegating Assignments and Tasks
- Problem Solving
- Quality Assurance
- Money Handling
- Collaboration and Teamwork
- Team Leadership
- Catering Services
- POS Terminal Operation
- Calm and Pleasant Demeanor
- Microsoft Office
- Written and Verbal Communication
- Reliable and Responsible
- Delegation
- Behavioral intervention
- Positive working relationships
- Written and verbal communication
- Regulations and compliance
- Resident support
- Facility management
- Staff performance assessments
- Payroll procedure oversight
- New staff orientation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
Education and Training
other,other
Timeline
Residential Program Supervisor
Liberty Resources
07.2024 - Current
Direct Support Professional Caregiver
Liberty Resources Development
08.2022 - 07.2024
Foodservice Manager/Associate Manager
Byrne Dairy
04.2019 - 06.2024
Associate of Applied Science - Foodservice Restaurant Management
Mohawk Valley Community College
Associate of Applied Science - Business Administration
Mohawk Valley Community College
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