Summary
Overview
Work History
Education
Skills
Timeline

Melissa R. Lippa

Buffalo,NY

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to find and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Having worked in both retail and restaurant settings helps contribute to a large knowledge base and wealth of experience.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Family Dollar
04.2023 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Team Leader Carhop Server

Sonic
05.2022 - 03.2023
  • Assisted customers in choosing menu items by providing food complementing information.
  • Balanced orders on trays weighing over 7 lbs and delivered them to cars.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Memorized orders and maintained 90% accuracy in high-traffic times.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Answered guest questions and promoted special products.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Server

Sato Ramen
10.2019 - 03.2020
  • Used slow periods to restock supplies, water pitchers, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Canterbury Woods
03.2019 - 01.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associates Of Occupational Science - Culinary Arts

Erie Community College, Buffalo, NY
05.2016
  • Dean's List 2014

Skills

  • Relationship building and management
  • Order management
  • Goals and performance
  • POS systems operations
  • Sales and marketing
  • Vendor management
  • New-Hire Training
  • Communication
  • Problem Solving
  • Organization
  • Customer experience
  • Staff supervision

Timeline

Assistant Store Manager - Family Dollar
04.2023 - Current
Team Leader Carhop Server - Sonic
05.2022 - 03.2023
Server - Sato Ramen
10.2019 - 03.2020
Server - Canterbury Woods
03.2019 - 01.2020
Erie Community College - Associates Of Occupational Science , Culinary Arts

Similar Profiles

CREATE PROFILE
Melissa R. Lippa