Melissa Collison
Baldwin,NY
Summary
I am currently looking for a position where I can utilize my managerial and administrative skills. I am a mature, detail oriented professional with strong organizational, computer and interpersonal skills. Responsible professional willing to go the extra mile to assist others with solving problems. I am able to balance compassion with assertiveness and professionalism as well as adapt at a moments notice. Professional and knowledgeable medical assistant offering 13 years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Front Desk/ Assistant
Nassau Ophthalmology Associates
01.2010 - 07.2023
- Responsible for daily patient care and flow of clinical activities
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Proficient in areas involving clerical duties (making patients appointments, scheduling surgery for patients, collecting copays and verifying eligibility)
- Reviewed prescriptions and patient information carefully to identify special needs
- Knowledge of ophthalmic instrumentation and its proper care and usage as per health regulations
- Administer diagnostic tests, such as central and peripheral Visual Field tests, autorefractors and HRT
- Coordinates the pre-op visits, post-op visits, as well as thorough communication with the patients regarding proper use of pre and post op medication
- Proficient in ordering and renewing patients medication in EHR program, along with prior authorizations under the physicians authority
- Proficient in areas involving clerical duties (making patients appointments, scheduling surgery for patients, collecting copays and verifying eligibility)
- Knowledge of physical, network, and process measures to ensure HIPAA Compliance
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Updated Doctors credentials to various hospitals and nursing homes.
Administrative Assistant / Bookkeeper
Gallo Plumbing & Heating
01.2008 - 08.2010
- Accounts Payable/receivable
- Developed and updated databases to track, analyze, and report on performance and sales data.
- Handled correspondence from various vendors
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
Administrative Assistant / Bookkeeper
Kennyman's Business Machines
06.2007 - 07.2010
- Accounts Payable/receivable
- Developed and updated databases to track, analyze, and report on performance and sales data.
- Handled correspondence from various vendors
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
Administrative Assistant
Pinnacle Tax Advisors
07.2004 - 11.2006
- Directed all new client intake, including creating electronic documentation and maintaining all client files
- Prepared personal tax returns
- Provided all client billing, general bookkeeping, accounts payable and accounts receivable
- Handled all correspondence for ACATs investments
- Answered phone lines and directed all calls
- Input data into various software programs
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Analyzed financial records to verify accuracy of tax returns.
- Identified potential audit red flags to minimize risk of IRS audits.
Education
Small Business Accounting & Bookkeeping
Nassau Community College
Garden City, NYCertificate - Professional Tax Preparation
H & R Block
Old Westbury, NY12.2004
Skills
- Guest Services
- Account Management
- Active Listening
- Critical Thinking
- Quick Books
- Problem-Solving Ability
- Managing Multiple Tasks
- Payment Verification
- Staff Training
- Microsoft Word
- Process Optimization
Timeline
Front Desk/ Assistant
Nassau Ophthalmology Associates
01.2010 - 07.2023
Administrative Assistant / Bookkeeper
Gallo Plumbing & Heating
01.2008 - 08.2010
Administrative Assistant / Bookkeeper
Kennyman's Business Machines
06.2007 - 07.2010
Administrative Assistant
Pinnacle Tax Advisors
07.2004 - 11.2006
Small Business Accounting & Bookkeeping
Nassau Community College
Certificate - Professional Tax Preparation
H & R Block
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