Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

MELISSA ALLBRITTON

Portsmouth,VA

Summary

LEADERSHIP|CURRICULUM DEVELOPMENT|LESSON PLANNING| ACADEMIC CONSULTING| RECORD MANAGEMENT|OFFICE MANAGEMENT

Complimented by Bachelor Arts Degree in International studies; Over 9+ Years of educational service experience to students. Proven professional records of delivering educational core value skills set to students. In addition, proven administrative career history in administrative and records management service line, Proven history and experience in delivering timely on high level project. Proficient with client engagement in team and individual environment. I look forward to bringing my professional skillset to your organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

QVC
Chesapeake, VA
08.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisting customers with financial transactions and collection of past due payments from customers as needed

5th/8th GRADE HISTORY TEACHER

American Academy for Girls, U
Salwa, Kuwait
08.2017 - 06.2021
  • Worked with program coordinators to ensure educational initiatives are met
  • Leveraged diverse learning strategies to prepare students for higher-level education requirements.
  • Utilized multilevel curricula to increase academic knowledge that compliments student diverse educational, cultural and linguistic background
  • Created positive educational climate to enhance student learning
  • Designed and conducted didactic learning activities for children of various grade levels (3rd – 8th grade)

ES/MS History Department Lead

American Academy For Girls
Salwa, Kuwait
08.2016 - 06.2021
  • Responsible for professional growth and evaluation of department members including goal setting, observation and feedback
  • Support, guide and coach new faculty hires
  • Coordinate and lead department meetings for improved student outcomes
  • Monitor purchase orders

3rd Grade Homeroom Teacher

American Academy For Girls
Salwa, Kuwait
08.2015 - 08.2017
  • Utilize curricula to teach students subject-specific material, learning strategies and social skills.
  • Organize and lead activities designed to promote physical, mental and social development
  • Establish and maintained communication engagement with students, parents, staff and community members.

ESL/Reading Specialist

American Academy For Girls
Salwa, Kuwait
03.2015 - 08.2015
  • Assisted with textbooks/instructional materials and equipment for ESL program
  • Teach small groups and evaluate student instructions
  • Collaborate core content with teachers
  • Provide direct instruction for english learners for varying english proficiency levels


MEDICAL SCHOOL ADMINISTRATIVE SECRETARY III

Wake Forest Baptist Medical Center
Winston-Salem, NC
03.2014 - 03.2015


  • Delivered top-notch administrative support to office management team, promoting excellence in office operations.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Created and updated academic records as needed
  • Worked with office staff to plan, schedule and coordinate student events and activities

CHILDCARE CONSULTANT

Child Care Provider
Portsmouth, VA
08.2008 - 03.2014
  • Protected children and staff by maintaining and enforcing strict policy standards of cleaning, sanitation and hygiene.
  • Create a welcoming, caring environments for all children.
  • Support daily meal planning and development and implementation of childcare protocols


ASSISTANT TEACHER

DAYCARE ASSISTANT
Virginia Beach, VA
06.2013 - 09.2013
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Promoted physical, mental and social development using classroom games and activities.
  • Assisted in meal planning and preparation for each child


LEGAL ASSISTANT

Accidental Injury Advocates
Norfolk, VA
03.2012 - 08.2012


  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Prepared case summaries for mediation conferences.
  • Provided customer service to clients by answering phone questions and providing them with case updates
  • Compiled materials and needed documents (i.e., preparing pleadings; monitoring and obtaining discovery response, etc.) for mediation conferences
  • Worked alongside attorneys/administrative assistants and/fellow legal assistants on complex cases and legal processes.

MEDICAL RECORDS EXTERNSHIP

Truman Medical Center
Kansas City, MO
06.2011 - 08.2011
  • Maintained accuracy, completeness and security for medical records and health information.
  • Stay up to date on HIPAA and Security laws for state
  • Forward noncompliant records to management team for resolution
  • Managed lawyer calendars and inquiries on pending patient cases
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Reconciled records for billings to medical insurance providers.

MARKETING ASSISTANT

Cardon and Goodman Attorneys at Law
Virginia Beach, VA
09.2009 - 04.2010
  • Maintained day to day department responsibilities including managing electronic and hard copy files of contracts, marketing materials, and other documents
  • Implemented the attorneys marketing plans and supported the marketing manager as needed
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.

ACTIVITY LEAD TEACHER ASSISTANT

Virginia Beach Parks and Rec
Virginia Beach, VA
06.2009 - 08.2009
  • Assisted teachers in conducting academic and recreational programs and provide classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Led activities upon short notice for assigned leaders
  • Served as substitute for activity leaders on an as need basis

Education

Bachelor of Arts - International Studies, History- Minor-History

Old Dominion University
Norfolk, VA
12.2013

Skills

  • Individual and group instruction
  • Special education
  • Student assessments
  • Student safety
  • Student Supervision
  • Classroom management
  • Policy collaboration
  • Student and parent relations
  • Skills development

Certification

OXFORD SEMINARS TESOL/TESL/TEFL Certification

Timeline

Customer Service Representative

QVC
08.2021 - Current

5th/8th GRADE HISTORY TEACHER

American Academy for Girls, U
08.2017 - 06.2021

ES/MS History Department Lead

American Academy For Girls
08.2016 - 06.2021

3rd Grade Homeroom Teacher

American Academy For Girls
08.2015 - 08.2017

ESL/Reading Specialist

American Academy For Girls
03.2015 - 08.2015

MEDICAL SCHOOL ADMINISTRATIVE SECRETARY III

Wake Forest Baptist Medical Center
03.2014 - 03.2015

ASSISTANT TEACHER

DAYCARE ASSISTANT
06.2013 - 09.2013

LEGAL ASSISTANT

Accidental Injury Advocates
03.2012 - 08.2012

MEDICAL RECORDS EXTERNSHIP

Truman Medical Center
06.2011 - 08.2011

MARKETING ASSISTANT

Cardon and Goodman Attorneys at Law
09.2009 - 04.2010

ACTIVITY LEAD TEACHER ASSISTANT

Virginia Beach Parks and Rec
06.2009 - 08.2009

CHILDCARE CONSULTANT

Child Care Provider
08.2008 - 03.2014

Bachelor of Arts - International Studies, History- Minor-History

Old Dominion University

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MELISSA ALLBRITTON