Melissa S. Steller
Howell,MI
Summary
Accomplished, patient-driven, emotionally intelligent healthcare administrator offering exceptional leadership and accountability expertise. For the last decade providing clinically sound strategic business solutions to inpatient, outpatient, and healthcare organizations achieving extraordinary clinical outcomes. A consistent approach of combining a strategic vision allows surpassing organizational goals resulting in an improved overall bottom line.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Director, Women’s Services and Gynecologic Oncology
University of Michigan Health-Sparrow
01.2023 - Current
- Oversight of sixteen practices within the Region. A program that supports 54 Physicians, Residents and Advance Practice Professionals, Social Work, Sonographers, and Dieticians. Improved patient access through referral redesign process.
- Year to date growth of 9% and increased same store visit volume by 10% year to date.
- Improved access and growth allowing for increased delivery volumes by over 15%.
- Improved physician productivity for service line by 14% over the prior year.
- Enhanced revenue cycle sonography charge throughput for all clinics.
Administrative Director
Sparrow Herbert-Herman Cancer Center
01.2021 - 01.2023
- Administrative leader responsible for hospital and ambulatory care operations, including Radiation Oncology, Hematology Oncology, Gynecology Oncology, Infusion, Social Work, Palliative Care, High Risk Breast and Genetics.
- Improved infusion chair utilization and optimization by 15%. Aligned site of care process for proper payment.
- Secured donor funding for $5 Million for grant research with our clinical trial program.
- Developed new protocols for Radiation Oncology to reduce scheduling time and improve patient satisfaction.
- Increased referral input by over 20% allowing for expansion of additional providers and locations.
- Awarded Practice Leader of the year through Michigan Oncology Quality Consortium 2023.
Administrative Manager Senior, Rogel Cancer Center
Michigan Medicine, The University of Michigan
01.2019 - 01.2021
- Operations Manager responsible for Infusion, Medical, Surgical, Breast, Gynecologic, Neurology, Melanoma Oncology Services, Pain Management and Palliative Care within the level five Ambulatory Care Unit. Managed all aspects of multidisciplinary practice with triad leadership contribution. Improved patient access through template re-design process.
- Improved budget by reduction of expenses by 20%.
- Steady improvement on UMMG FY 2020 metrics for area of responsibility.
- Developed measures for Centralized Call Center and Referral Coordination alignment with improved protocols.
- Collaborating with teams for an infusion core scheduling project. Improving fiscal responsibility, patient experience, provider engagement and trust.
Administrative Manager Intermediate, MEND Clinic
Michigan Medicine, The University of Michigan
01.2017 - 01.2019
- Operations Manager accountable for a level three Ambulatory Care Unit. Managed all aspects of multi-physician medical practice and office coordination including billing/charge capture, triad leadership contribution, improve patient access, quality metrics, purchasing, payroll, develop fiscal budget, and reconciling clinic financial.
- Achieved highest employee engagement results in 3 years for clinic. Sustained improvement year after year.
- Optimized financial stewardship by realigning the ambulatory care unit budget, saving over $500,000 in two years with standardization of per level setting.
- Improved culture by developing structure, hierarchy of supervision and celebrating successes.
- Amplified schedule utilization and access with redesign of templates
- Worked collaboratively with triad leadership on strategic measures for protocols to ensure staff are operating at the top of their licensure. Developed and guided Safety Task Force to aid in UMMG priority alignment.
Practice Manager II
The CORE Institute
01.2014 - 01.2017
- Area Practice Operations Manager II, area of responsibility for all Michigan Orthopedic and Sports Neurology locations: Novi, Southfield, Brighton, and Grand Blanc. Managed all aspects of multi-physician medical practice and office planning including revenue cycle, physician credentialing, physician recruitment, independent physician associations, hospitals affiliation, purchasing, quality measures, payroll, and reconciling Michigan market financial.
- Developed and managed all practices for the Michigan Market billing and collections department, which resulted in increased revenue and denial rate decreased from 14% to 7% in a year.
- Partnered with Account Executive to analyze payer and product mix.
- Managed all quality measures for clinics to meet our PCMH/PQRS/Meaningful Use/PROS and Medicare guidelines.
- Optimized turnaround time resulting in increased profits and decreased wait time. Developed analysis for providers reflecting work RVU, collections, charges, percent collected, quantity of charges and compensation.
- Worked collaboratively with EVP on strategic measures for co-management agreements with all affiliations including the recent Henry Ford agreement, success with onboarding new providers and contract negotiations.
- Consistent leader in Press Ganey scoring for all locations and implementation of monthly driver plans to increase overall perceptions of clinics. Rolled out CG-CAHPS to enhance patient provider experience.
- Developed and guided Project Management for all newly acquired Michigan locations and renovations.
Center Operations Director & Area Adapt Coordinator
Concentra Occupational Health and Urgent Care, Midwest Region
01.2011 - 01.2014
- Operational leader responsible for clinical and operational initiative execution, effective training and education, policy and procedure deployment, and revenue growth. Recognized for achievement in consistent high ratings of patient experience scoring in Michigan Market. Worked collaboratively with triad, Medical Director, and Account Executive, to ensure the center is financially, operationally, and strategically sound while maintaining compliance with all regulatory requirements.
- Solved problems using creative methods to promote a multi-million-dollar progressive health care facility.
- Led center by optimizing company initiatives and vision. Ensured quality medical outcomes delivered.
- Sustained high employee engagement scores, 4.8 out of 5, which led to consistent patient/client satisfaction and retention.
- Managed all facets of personnel including recruitment, training, continuing education, termination, merit increase evaluation, and performance evaluations.
- Executed Budgets, reviewed sales, activity reports, evaluated performance data to accurately measure productivity and goal success, and provided cost containment measures.
- Area-Adapt Coordinator for twenty-two centers in the Michigan Market helping onsite job analysis for employers to use for current employment and on boarding of new physicians and staff.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Completed bi-weekly payroll for 8 employees.
Administrative Coordinator
Administrative Coordinator, Bingham Farms
01.2011 - 01.2011
- Responsible for operational and clinical aspects of the At-Work-Program in the Michigan Market, including flu clinics, on-site events, physician and client relations, customer satisfaction, personnel management, revenue growth and retention.
- Maintained budget and fiscal targets for specific disciplines; exceeded revenue target of $680,000 for flu season.
- Sustained, prepared, and initiated contracts with clients and employees.
- Developed event and staff schedules and maintained inventory.
Operations Coordinator, Pain Management Center
Southeast Alabama Medical Center, Southeast Region
01.2010 - 01.2010
- Leader for Pain Management Center responsible for all clinical and administrative operations, quality outcome results, client relations, network between hospital, and outpatient pain management program. I was accountable for maintaining regulatory compliance, physician relationship and contracts, customer satisfaction, revenue growth, and retention.
- Balanced ledger collected accounts and claim denials, processed payments, and payroll for a $1.5 million practice.
- Managed five personnel from onboarding to termination. Created, maintained policies and procedures, and union contracts.
Education
MBA, Master of Business Administration - Concentration Finance
University of Michigan
Michigan05.2016
Bachelor of Science - Healthcare Administration
University of Michigan
Michigan01.2010
Skills
- Cost Mitigation
- Clinical Pathway Implementation
- Relationship Building
- Organizational Leadership
- Negotiation
Certification
- Certified Medical Office Manager -Hematology-Oncology, ID #222740 September 2023, Practice Management Institute
Affiliations
- American College of Healthcare Executives (ACHE), Member ID #1443674
- National Association of Women MBA’s
Timeline
Administrative Director, Women’s Services and Gynecologic Oncology
University of Michigan Health-Sparrow
01.2023 - Current
Administrative Director
Sparrow Herbert-Herman Cancer Center
01.2021 - 01.2023
Administrative Manager Senior, Rogel Cancer Center
Michigan Medicine, The University of Michigan
01.2019 - 01.2021
Administrative Manager Intermediate, MEND Clinic
Michigan Medicine, The University of Michigan
01.2017 - 01.2019
Practice Manager II
The CORE Institute
01.2014 - 01.2017
Center Operations Director & Area Adapt Coordinator
Concentra Occupational Health and Urgent Care, Midwest Region
01.2011 - 01.2014
Administrative Coordinator
Administrative Coordinator, Bingham Farms
01.2011 - 01.2011
Operations Coordinator, Pain Management Center
Southeast Alabama Medical Center, Southeast Region
01.2010 - 01.2010
MBA, Master of Business Administration - Concentration Finance
University of Michigan
Bachelor of Science - Healthcare Administration
University of Michigan
Similar Profiles
Michaele SeigoMichaele Seigo
Patient Safety Specialist at University of Michigan Health SparrowPatient Safety Specialist at University of Michigan Health Sparrow
Aliah MitchellAliah Mitchell
Patient Care Technician at University of Michigan Health- SparrowPatient Care Technician at University of Michigan Health- Sparrow
Skyler PowellSkyler Powell
RN Extern/PCT at University of Michigan Health-Sparrow MainRN Extern/PCT at University of Michigan Health-Sparrow Main
KELLY REDMANKELLY REDMAN
Custodian at Huron Valley SchoolsCustodian at Huron Valley Schools
Nicole BelcherNicole Belcher
Cashier/On-line Personnel Shopper at Busch's Fresh Food MarketCashier/On-line Personnel Shopper at Busch's Fresh Food Market