Melissa S. Wilburn
Summary
Smart Learning and Development professional with substantial experience facilitating students in individual work, group work and homework sessions. Proven track record of success in delivering instruction and providing individualized support to students with diverse learning needs. Strong communication and interpersonal skills and dedicated to fostering positive learning environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Learning Consultant
Paycor, Inc
07.2021 - 06.2023
- Conduct new hire training sessions in fully virtual environment
- Build relationships and communicate consistently with senior management
- Build change management plans and solutions to support new initiatives
- Design and develop training programs
- Conduct needs analysis to discover gaps in training
- Update and maintain training materials
- Conduct coaching and expanded learning sessions
- Collaborate with team members and stakeholders on key initiatives
- Design, develop and facilitate leadership and just-in-time learning programs
- Create micro and on-demand learning
- Implement and manage Adobe Connect
- Responsible for sales learning technology roadmap;
- Organize and manage company LMS
- Implement, organize and manage Highspot.
- Supported learning needs and provided individualized guidance to promote goal-achievement.
- Led small group sessions to help learners review and practice concepts.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Sales Technology Consultant
Protective Life Insurance
03.2019 - 07.2021
- Partner with sales leadership to support initiatives through technology
- Establish relationships with key stakeholders to drive technology adoption
- Performed needs assessment to determine gaps in sales technology
- Build change management plans and solutions to support new initiatives using Agile methodology
- Design and develop training to support new technologies
- Conduct ILT and VILT for sales technologies
- Conduct VILT for new employee system onboarding
- Develop eLearning courses using Articulate360 and Camtasia
- Edit videos and webcasts using Camtasia
- Deploy eLearning courses and webcasts through Litmos and Brainshark
- Develop and maintain job aids for technology systems
Sales Trainer
Kingsgate Logistics
04.2018 - 03.2019
- Perform training needs analysis to develop new training program
- Supervise sales training team
- Develop initial new hire sales training program
- Perform instructor led new hire training
- Regularly meet with leadership to organize, develop, and implement new training
- Maintain existing training
- Develop and maintain job aids
- Develop and prepare workbooks for new hires
- Perform sales coaching in one on one and group formats.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
Virtual learning Manager
Macy’s Inc
06.2017 - 01.2018
- Facilitate training programs for large retail company through virtual platforms such as Adobe Connect and GoTo Webinar
- Partner with department leaders to organize and develop training curriculum and materials such as PowerPoint presentations, facilitation guides, and handouts; develop and maintain job aids
- Instrumental in projects to redesign live classroom material for virtual platforms.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Virtual Training Specialist
Total Quality Logistics
07.2014 - 06.2017
- Facilitate training programs for firm of 3200 employees through virtual platforms such as Nefsis and Adobe Connect
- Perform individual coaching sessions to help individuals improve job skills
- Present information using variety of instructional techniques such as meetings, peer reviews, and sales role-plays
- Organize and develop training materials such as handouts and visual materials
- Assess training needs through surveys, interviews, and consultation with managers
- Lead administrator for Adobe Connect company wide.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Logistics Training Specialist
Total Quality Logistics Inc.
07.2011 - 07.2014
- Facilitate new hire training for firm of 3200 employees
- Perform individual coaching sessions to help individuals improve job skills
- Partner with department leaders to organize and develop training materials such as handouts and visual materials
- Develop and maintain job aids.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Logistics Coordinator
Total Quality Logistics Inc.
05.2007 - 07.2011
- Manage daily operations of a truck broker account, ensure client satisfaction and quality through daily communication with carriers
- Negotiate and determine truck rates through building relationships with carriers
- Help to resolve and prevent issues through communication
- Train new assistants
- Tracked orders and notified customers of status or potential delays.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Admissions Counselor
The University of Findlay
08.2004 - 05.2007
- Recruit students for top Pre-Veterinary Medicine program for college of 2500 students
- Counsel prospective students and their families through the college admissions process
- Conduct tours of campus and equestrian facilities, organize and facilitate visit days
- Travel to various events for recruiting purposes
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
Education
Masters of Arts - an, Human Resource Development
The University of Findlay
12.2006
Bachelor of Science Degree - Equine Business Management and English Riding
The University of Findlay
05.2004
Skills
- Experienced Facilitator
- Experienced Sales Coach
- Familiar with ADDIE and SAM methodology
- Familiar with Agile methodology
- Experienced with sales enablement technology such as Outreach, Seismic, Highspot, and more
- Experienced with multiple LMS
- Experienced with CRM systems
- Virtual learning system proficiency
- Learning development
- Sales Process
Certification
- Certified DISC trainer
Timeline
Sales Learning Consultant
Paycor, Inc
07.2021 - 06.2023
Sales Technology Consultant
Protective Life Insurance
03.2019 - 07.2021
Sales Trainer
Kingsgate Logistics
04.2018 - 03.2019
Virtual learning Manager
Macy’s Inc
06.2017 - 01.2018
Virtual Training Specialist
Total Quality Logistics
07.2014 - 06.2017
Logistics Training Specialist
Total Quality Logistics Inc.
07.2011 - 07.2014
Logistics Coordinator
Total Quality Logistics Inc.
05.2007 - 07.2011
Admissions Counselor
The University of Findlay
08.2004 - 05.2007
Masters of Arts - an, Human Resource Development
The University of Findlay
Bachelor of Science Degree - Equine Business Management and English Riding
The University of Findlay
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