Melissa (Matthew) Sadowitz

Work History

Writing Team Agent

Chewy

Hollywood, FL

04.2019 - 11.2020

Answering customer emails and phone calls, resolving order & chipping issues, helping customers find products, Explain products, nutritional information, sales & deals.
Always put customer first and provide stellar customer support and service.
Liaised between new customers and various departments throughout organization.

Store Manager

Lauderdale Comics And Bubble Tea

Fort Lauderdale, FL

04.2016 - 12.2019

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Training new staff, Inventory management, accounts payable, receiving & merchandising new stock, and ordering product.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Handled all job recruiting, interviews and hiring decisions.
Conducted reviews and discipline as required.
Responsible for logistics of on-site and off-site events.
Responsible for all forms of social media.
Responsible for all permitting for food services.
Handled ordering food supplies, designing drinks and training staff.

Bookseller/Community Relations Coordinator

BARNES & NOBLE

Coral Springs, FL

10.2015 - 08.2016

Shelving books in morning, customer service, cashiering, help grow membership program, help set up new displays and rotate stock.
Ran all story times and themed store events.

Store Manager

Heroes & Villians Comics and Games

Coral Springs, FL

10.2012 - 03.2015

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Scheduling staff, training new staff, Inventory Management, accounts payable, receiving & merchandising new stock, and ordering product.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Conducted reviews and discipline.
Responsible for logistics of on site and off site events.
Responsible for all forms of social media.

Digital Lead/Community Relations Coordinator

Community Relations Barnes & Noble, Inc

Coral Springs, FL

01.2011 - 11.2012

Train new staff on digital products, cash registers & customer service.
In charge of all inventory for all digital products.
Developed and managed all story times and themed store events.
Worked with local schools to order necessary product.
Introduced programs to local schools & businesses regarding Digital Products and delivery.

Owner/Operator

New World Computer Solutions

Mount Tremper, NY

08.2009 - 01.2011

Managed day-to-day business operations.
PC diagnosis, repair, support & training for small businesses.
Provided home theater automation/integration and smartphone training for customers.
Created and maintained a Tech Purchase and Review Concierge service suited to a customers personalized needs.

Shipper/Online Sales Representative

Pegasus Shoes

Woodstock, NY

10.2007 - 12.2008

Delivered online and phoned in orders to customer locations within specific timeframes.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Completed daily cycle counts and assisted with quarterly audits.
Collaborated with other departments on supply and quality issues.
Organized storage areas to optimize materials movements and minimize labor hours.

Head Cashier

Barnes & Noble

Kingston, NY

10.2004 - 11.2007

Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Helped customers complete purchases, locate items and join reward programs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Processed checks, cash and credit purchases or refunds.

Mental Health Technician

Benedictine Hospital

Kingston, NY

05.2002 - 07.2007

Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Applied de-escalation and limit-setting techniques to promote patient cooperation.

Department Lead

Best Buy

Kingston, NY

09.2000 - 07.2002

Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
Maintained current industry knowledge by reading publications, attending conferences and completing training.
Oversaw efficient inventory stocking and supply rotation.
Set up displays and trained employees on current promotions.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Summary

Overview

Work History

Writing Team Agent

Store Manager

Bookseller/Community Relations Coordinator

Store Manager

Digital Lead/Community Relations Coordinator

Owner/Operator

Shipper/Online Sales Representative

Head Cashier

Mental Health Technician

Department Lead

Education

High School Diploma -

Work Availability

Skills

Timeline

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