Melissa (Matthew) Sadowitz
Retail Management
Lauderhill,FL
The truth does not change according to our ability to stomach it.
Flannery O’Connor
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Writing Team Agent
Chewy
Hollywood, FL
04.2019 - 11.2020
- Answering customer emails and phone calls, resolving order & chipping issues, helping customers find products, Explain products, nutritional information, sales & deals.
- Always put customer first and provide stellar customer support and service.
- Liaised between new customers and various departments throughout organization.
Store Manager
Lauderdale Comics And Bubble Tea
Fort Lauderdale, FL
04.2016 - 12.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Training new staff, Inventory management, accounts payable, receiving & merchandising new stock, and ordering product.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Handled all job recruiting, interviews and hiring decisions.
- Conducted reviews and discipline as required.
- Responsible for logistics of on-site and off-site events.
- Responsible for all forms of social media.
- Responsible for all permitting for food services.
- Handled ordering food supplies, designing drinks and training staff.
Bookseller/Community Relations Coordinator
BARNES & NOBLE
Coral Springs, FL
10.2015 - 08.2016
- Shelving books in morning, customer service, cashiering, help grow membership program, help set up new displays and rotate stock.
- Ran all story times and themed store events.
Store Manager
Heroes & Villians Comics and Games
Coral Springs, FL
10.2012 - 03.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduling staff, training new staff, Inventory Management, accounts payable, receiving & merchandising new stock, and ordering product.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Conducted reviews and discipline.
- Responsible for logistics of on site and off site events.
- Responsible for all forms of social media.
Digital Lead/Community Relations Coordinator
Community Relations Barnes & Noble, Inc
Coral Springs, FL
01.2011 - 11.2012
- Train new staff on digital products, cash registers & customer service.
- In charge of all inventory for all digital products.
- Developed and managed all story times and themed store events.
- Worked with local schools to order necessary product.
- Introduced programs to local schools & businesses regarding Digital Products and delivery.
Owner/Operator
New World Computer Solutions
Mount Tremper, NY
08.2009 - 01.2011
- Managed day-to-day business operations.
- PC diagnosis, repair, support & training for small businesses.
- Provided home theater automation/integration and smartphone training for customers.
- Created and maintained a Tech Purchase and Review Concierge service suited to a customers personalized needs.
Shipper/Online Sales Representative
Pegasus Shoes
Woodstock, NY
10.2007 - 12.2008
- Delivered online and phoned in orders to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed daily cycle counts and assisted with quarterly audits.
- Collaborated with other departments on supply and quality issues.
- Organized storage areas to optimize materials movements and minimize labor hours.
Head Cashier
Barnes & Noble
Kingston, NY
10.2004 - 11.2007
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Processed checks, cash and credit purchases or refunds.
Mental Health Technician
Benedictine Hospital
Kingston, NY
05.2002 - 07.2007
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Department Lead
Best Buy
Kingston, NY
09.2000 - 07.2002
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Maintained current industry knowledge by reading publications, attending conferences and completing training.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Education
High School Diploma -
08.1994 - 06.1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Team leadership and coaching
Maximizing profitability
Relationship building and management
Store displays
Goals and performance
Operations
Team Building
Accurate money handling
Customer Relations
Staff training and development
POS systems
Merchandising
Opening and closing procedures
Sales expertise
Timeline
Writing Team Agent - Chewy
04.2019 - 11.2020
Store Manager - Lauderdale Comics And Bubble Tea
04.2016 - 12.2019
Bookseller/Community Relations Coordinator - BARNES & NOBLE
10.2015 - 08.2016
Store Manager - Heroes & Villians Comics and Games
10.2012 - 03.2015
Digital Lead/Community Relations Coordinator - Community Relations Barnes & Noble, Inc
01.2011 - 11.2012
Owner/Operator - New World Computer Solutions
08.2009 - 01.2011
Shipper/Online Sales Representative - Pegasus Shoes
10.2007 - 12.2008
Head Cashier - Barnes & Noble
10.2004 - 11.2007
Mental Health Technician - Benedictine Hospital
05.2002 - 07.2007
Department Lead - Best Buy
09.2000 - 07.2002
Buxton School - High School Diploma,
08.1994 - 06.1998