Melissa Shannon
Morris Plains,NJ
Summary
Forward thinking, organized and dedicated sales and ce administrator with 20 years of experience providing exceptional customer service in a fast-paced environment. Offering a keen attention to detail, strong decision-making skills and an infectious positive attitude. I am a hard working, passion driven, and goal oriented professional with experience working in diverse ce environments, fostering, maintaining and improving client relationships to ensure healthy, sustainable growth, and providing administrative support to all levels of the organization. I consistently penetrated new market share and business channels, while exceeding sales goals, through leveraging exemplary cold calling, in-person communication skills, by providing creative and strategic solutions, and delivering unparalleled customer service. I have spearheaded the development of successful sales, marketing, direct mail, e-mail and promotional product campaigns, and oversaw all aspects of ce management including procurement and vendor relations, while handling all administrative and clerical responsibilities.
Overview
21
21
years of professional experience
Work History
Finance Administrative Assistant
Griffin Alexander
02.2022 - Current
- Implemented and developed the use of an online billing program which resulted in an increase in revenue of 30% over the past 3 months
- Kept records current with daily transaction posting
- Received
- Recorded
- And banked cash
- Checks
- And vouchers
- Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts
- Participated in meetings to manage goals and learn about new developments
- Input data and led records to maintain an organized system for the department
- Spearheaded excellent customer service and support to internal and external customers
- Calculated and posted adjustments based on third-
- O ered administrative support to accounts receivable areas
- Prepared and sent customer statements to encourage timely payments
- Met deadlines consistently with routine billing
- Collection and reporting activities
- Posted cash receipts
- Driving integrity of accounts receivable balances and bank deposits
- Detected non-payment issues quickly by monitoring customers' accounts
- Corrected errors on electronic error reports using available information
- Performed journal entries
- Accrual analysis and balance sheet reconciliations to support period-end activities
- Obtained payment on claims by reviewing
- Researching and acting on delinquencies
- Generated reports to analyze attorney performance and determine client billable hours
- Provided research and support for annual audit requests
- Minimized aging accounts by monitoring open balances and pursuing payments
- Prepared bank deposits
- Compiled data
- Veri ed receipts and
- Classi ed
- Recorded and summarized data using journals
- Ledgers and QuickBooks
- Generated reports from auditing and bookkeeping activities utilizing Sage Peachtree
- Implemented, trained, and supervised the use of a new online billing system which helped to streamline the client billing process as well as increased overall billing by 35% in 3 months
- Processed employee salaries and wages using payroll systems.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
- Prepared monthly reports of accounts receivable and accounts payable for management review.
- Performed daily bank reconciliations, detecing and resolving discrepancies between bank statements and company records.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Assisted with annual audit, confirming accurate reconciliation of all accounts.
- Maintained accurate and complete records to document transactions and support decision-making.
- Developed and implemented procedures and processes for accounts receivable and accounts payable streamlining.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Produced large volumes of client invoices using Type of Software.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
Operations, Marketing, and Procurement Specialist
ACT, Inc
10.2017 - 11.2021
- Wharton
- Spearheaded a massive inventory overhaul bringing everything online reducing inventory shrink levels from 6.8% to 1.9% of COGS
- Established business relations with vendors and shipping companies by negotiating vendor pricing which saved the company 33% each quarter
- Created and monitored internet and e-mail marketing campaigns
- Provided e cient and professional administrative and clerical support to colleagues and supervisors; provided excellent customer service to customers
- Processed payments, as well as managed, tracked and resolved over due account balances
- Initiated, tracked and processed purchase orders for all parts and equipment using QuickBooks
- Managed schedules, organized
- Ce functions, and oversaw daily operations of
- Ce with 35 employees
- Responsible for vendor negotiation and procurement of various security and life safety equipment as well as
- Ce supplies
- Prepared purchase orders, solicited quote proposals and suggested course of action for procurement of requisitions for materials, services and equipment
- Reviewed, entered, and maintained manual and computerized records of purchase requisitions and items purchased, costs, schedule of
- Deliveries, vendor performance, and inventories
- Monitored production and delivery status of ordered materials and equipment and noti ed department heads regarding the status of incoming shipments
- Oversaw accounts payable and accounts receivable duties and interactions with vendors
- Evaluated customer issues and complaints and developed amicable solutions
- Acted as Executive Assistant to the management team, handled a busy phone system, and served as the primary liaison between customers and upper-level management
- Managed customer billing cycle entered payments and prepared past-due notices
- Worked on special projects, taking the lead on important project initiatives, and held weekly status meetings to update the sales team
- Drove further operational e ciency by overseeing and streamlining inventory control processes and procedures, resulting in an inventory shrink level reduction from 6.8% to 1.9%, and procuring competitive vendor pricing negotiated from 33% savings in quarterly costs.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Maintained internal inventory of supplies and equipment.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Procured materials for squadron maintenance and repair services.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Utilized software to order, track and invoice product shipments.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
Director of Sales
Focus Merchandising
02.2012 - 10.2017
- Acquired new Business-to-Business relationships within the North East by cold -calling and setting in-person meetings with senior level management and attain new business in competitive conditions
- Planned & implemented sales, marketing and product development strategy and forecasted and evaluated new market research
- Planned monthly, quarterly & end of season trade promotions &advertising activities such as: branded products, gifts with purchase, print campaigns in order to establish new account, achieve sales volume, revenue &pro tability goals
- Oversaw sales & marketing budgets to ensure e ective control of marketing results, and took corrective action to guarantee that achievement of marketing objectives falls within designated budgets
- Achieved satisfactory pro t/loss ratio and market share in relation to preset standards, industry and economic trends
- Ideated and developed product to align with clients marketing goals
- Oversaw direct sta ng, training, and performance evaluations to develop and control sales and marketing programs
- Supervised, managed, and facilitated sales team to drive
- Secured 20+ new B2B accounts in competitive markets, generated a 23% annual growth in sales revenue, achieved a 15% increase in market share, developed and implemented product strategy that had a 5% increase in customer engagement and reduced budget costs by 18%.
Senior Account Manager
BDA
02.2003 - 12.2011
- Managed product development and merchandising of all premiums for a global CPG and technology company while maintaining brand integrity
- Developed and launched marketing campaigns for new product launches
- Worked with vendors to negotiate best possible pricing and ensure on time delivery while maintaining the highest level of quality control
- Maintained strong client relationships by exhibiting results driven solutions and high levels of customer service
- Worked within assigned budgets and tight deadlines while maintaining gross pro t margins
- Consistently exceeded internal company sales goals
- Secured new business totaling $11M in sales, and achieved a gross margin improvement of 5% compared to previous year
Education
Bachelor of Business Administration - Accounting
College of Charleston
Charleston, South Carolina2001
Skills
- Software:
- Finance, Procurement, Account Payable, Invoice Payment, Account Receivable, Payroll, Accounting, Quickbooks, Sage Peachtree
- Timeslips, Microsoft O ce Suite, Excel
- Office Administration
- Calendar Management
- Records Management
- Bookkeeping
- Inventory Management
- Report Preparation
- Business Administration
- Data Entry
- Customer Service
- Administrative Support
- Proposal Writing
- Appointment Coordination
- Invoice Processing
- Account Investigation
- Payroll Administration
- Office Management
- Administrative Background
- Report Creation
- Excel Spreadsheets
- Database and Client Management Systems
- Credit and Collections
- Accounting Familiarity
- Project Schedule Coordination
- Confidentiality and Data Protection
- Editing and Proofreading
- Administrative Procedures
- Accounting Support
- Report Analysis
- Sage 50 US
- Research and Analytical Skills
- QuickBooks Expert
- AR/AP
- Accounting Skills
- Customer Relations and Communications
- Fast Learner
- Microsoft Office
- Customer and Client Relations
- AP/AR Proficiency
- Staff Orientation and Training
- Multitasking and Time Management
- Business Operations
- Administrative Management
- Finance and Accounting
- Payroll Preparation
- Bank Reconciliation
- Office Procedures
- Resource Coordination and Allocation
- Payment Distribution
- Order Placement
- Issue Response and Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Finance Administrative Assistant
Griffin Alexander
02.2022 - Current
Operations, Marketing, and Procurement Specialist
ACT, Inc
10.2017 - 11.2021
Director of Sales
Focus Merchandising
02.2012 - 10.2017
Senior Account Manager
BDA
02.2003 - 12.2011
Bachelor of Business Administration - Accounting
College of Charleston
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