Melissa "Shelley" James

Recruited patients, establishing a robust patient base for specialty clinic to enhance service delivery.

Ensured qualifications of each patient for PCM program participation.

Verified insurance medical diagnoses and developed personalized care plans.

• Conducted monthly follow-up calls, discussing diagnoses and documenting findings to support ongoing patient care.
• Checked medications and upcoming appointments while processing patient requests.
• Monitored patients' physical and mental well-being, ensuring comprehensive care and adherence to treatment plans.
• Participated in weekly manager meetings to assess goals and review performance metrics.

• Coordinated patient scheduling and appointments for orthodontic consultations, ensuring efficient use of provider time.
• Explained treatment plans and office policies to improve patient comprehension and satisfaction.
• Maintained organized front desk operations and ensured a welcoming atmosphere.
• Collaborated with orthodontic staff to improve workflow efficiency in office tasks.
• Responded to incoming calls and resolved patient inquiries promptly, fostering a positive patient experience.
• Opened the office and completed closing paperwork and procedures daily.
• Processed payments from customers including cash, checks, debit and credit cards.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Performed administrative tasks such as filing documents and preparing charts.

• Assisted physicians with examinations and procedures in a gastroenterology setting.
• Prepared and maintained patient records using electronic health record systems.
• Educated patients on treatment plans and medication instructions effectively.
• Coordinated patient appointments and follow-up care to streamline patient flow and enhance continuity of care.
• Conducted vital sign measurements and documented results accurately in charts.
• Managed inventory of medical supplies to ensure readiness and support for timely procedures.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Educated patients about medications, procedures and physician's instructions.
• Organized charts, documents and supplies to maintain team productivity.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Secured insurance authorizations for medications and treatments, facilitating access to care for patients requiring financial assistance.

• Streamlined patient scheduling and follow-up appointments to enhance patient accessibility.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Maintained accurate patient records using electronic health systems.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Coordinated insurance pre-authorizations to facilitate timely patient care.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Organized patient charts before each day's clinic sessions began.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Educated patients on treatment plans and gastrointestinal health practices to promote better health outcomes.
• Educated patients about medications, procedures and physician's instructions.
• Collected samples from patients for laboratory testing purposes.
• Registered new patients into practice management software program accurately entering demographic information.
• Contacted pharmacies to submit and refill patients' prescriptions.