Melissa Stinnett McGinnis
Harrodsburg,KY
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Searching to become part of company where skills, talents, and knowledge are utilized. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic to produce exceptional quality of productivity and ending goals. Extremely detailed with reports and documentations. Desire to continue to build on the foundation of experience and knowledge to better serve company values and goals.
Overview
20
20
years of professional experience
Work History
Emergency Medical Technician
Mercer County EMS, INC
Harrodsburg, KY
03.2023 - 11.2023
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Monitored patient status during transport ensuring safety at all times.
- Documented patient assessment findings in accordance with established protocols.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Cleaned and sanitized ambulance and supplies between calls.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Adhered strictly to safety regulations set forth by local bodies.
- Performed Inventory Checks and kept logs.
- Documented runs with detailed records.
- Adhered to all State , Federal, and governing body issued guidelines, policies, and procedures.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Worked 24 hour shifts in all types of weather. Holidays included.
- Participated in Hands-on Learning and Mentoring through Ride Along program from June 2022- March 2023.
Account Manager
Healthcare Services Group
Richmond, KY
04.2019 - 12.2020
- Manage environmental services for clients of long-term care facilities
- Supervise staff of multiple departments
- Assist management of nearby facilities
- Liaison between parent company and clients
- Coordinate daily workflow through task prioritization and concise scheduling
- Driving continuous commitment to productivity quality and safety
- Monitor priorities and liaised between housekeeping, laundry, maintenance, and management
- Supervise and assist with daily tasks and work orders
- Implement daily tasks for infection control in relation to Covid 19 to strengthen guidelines set forth by CDC and government requirements
- Coordinate with maintenance on transfers, repairs, and renovations needed
- Maintain detailed required reports and documentation for work orders and daily tasks
- Maintain reports of work hours, payrolls, and budgets
- Manage all components of human resources for staff in all supervised departments
- Assist family members via phone, in person, and email in regards to complaints and concerns of issues pertaining to the departments supervised
- Coordinate with patients on solutions to grievances of departments
- Responsible for the recruiting, hiring, training, terminating, evaluating, promoting, and disciplinary action of staff
- Conduct audits of work performance based on company and facility guidelines and expectations
- Identify issues, analyze information, provide solutions to problems, and assess completed results
- Complete monthly inservices of procedures, laws, and guidelines
- Instruct monthly training and inservices for staff for education, processes, procedures, guidelines, and policies as per work position warranted
- Maintain, assess quantity required and order supplies to maintain facility
- Manage all productivity by facility, company, local, state, and federal guidelines, mandates, policies, and procedures
- Departments under my direct management received no deficiencies from state or federal agencies during annual or unscheduled audits.
Dietary Aide/ Cook
Signature Healthcare
Harrodsburg, KY
11.2017 - 04.2019
- Set up and prepared cooking supplies and workstations during opening and closing of kitchen to maximize productivity
- Prepared and cooked meals per company nutritional/ caloric guidelines
- Served meals to residents in accordance with established schedules and dietary procedures
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes, and workflows
- Assured all dietary meals were in compliance with patients' dietary needs and consistency recommendations prior to delivery
- Maintained strict levels of cleanliness of prep areas, cooking equipment, and floors
- Arranged tray settings with proper tableware, condiments, and tray card
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and nonfood supplies
- Washed plates, cups, serving, and eating utensils and kitchen equipment
- Reported and documented resident changes in consumption and behaviors
- Maintained all productivity per facility, local, state, and federal guidelines, policies, and procedures
- Trained new co-workers on daily tasks, procedures, policies, and guidelines.
Caregiver
Self
Harrodsburg, KY
10.2003 - 05.2017
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted with feeding infants and toddlers during meal times.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Observed and monitored children's play activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Secured indoor and outdoor premises to protect children.
- Planned and implemented engaging activities to encourage creativity and expression.
- Developed and implemented lesson plans and activities for children of various ages.
- Sanitized toys and play equipment.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Telecommunicator
City of Harrodsburg
Harrodsburg, KY
1997 - 1998
- Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
- Dispatched appropriate first responders to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
- Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages and paging staff members.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
- Collaborated with other First Responders and Service Departments during inclement weather and Natural Disasters for safety of community.
- Entered, removed, and updated entries into NCIC/LINK; Federal and State networks.
- Worked closely with field personnel in order to provide additional support during critical incidents.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Developed solutions or deterrent to crisis situations in emergency until another resource was available.
- Attended Training for up to date knowledge and service.
Accounts Receivable Clerk/Title Clerk
Harrodsburg Ford
Harrodsburg, KY
1999 - 2001
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Responsible for entering customer payments into the accounting software system.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Generated daily reports of sales activity for management review.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained accurate records of all transactions including customer information and payment details.
- Verified accuracy of all documents before submission to the DMV.
- Assisted customers in completing applications for license plates, vehicle titles, and registrations.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Resolved any discrepancies related to title transfers or registration renewals.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
Physical Therapist Technician
James B. Haggin Memorial Hospital
Harrodsburg, KY
2001 - 2003
- Performed administrative tasks such as scheduling appointments, documenting patient information and filing insurance forms.
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Maintained records of patient progress for use in treatment planning and evaluation.
- Observed patients during treatments and reported any changes in condition or response to therapy to the physical therapist.
- Monitored patients' performance during exercise sessions to ensure safety and effectiveness of treatment programs.
- Cleaned medical equipment after each use following established procedures for sterilization or disinfection.
- Performed clerical duties such as answering phones, ordering supplies and maintaining inventory logs.
Admissions/Switchboard Operator
James B. Haggin Memorial Hospital
Harrodsburg, KY
2001 - 2003
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Routed emergency calls to the appropriate department or personnel.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Assisted in managing on-call schedules for various departments within the organization.
- Ensured that all communication systems were functioning properly at all times.
- Alerted staff of emergency information and general announcements using PA system.
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Utilized paging technology within organization to connect quickly with key people.
- Registered all incoming patients needing to be seen in Emergency Department.
- Correctly obtaining and recording all insurance documentation.
- Assisting Emergency Department Staff as needed
Education
Emergency Medical Technician - Emergency Medical Technician
Emergency Medical Training Professionals
Lexington02-2023
Diploma -
Mercer County High School
01.1996
Associate Degree - General Studies/Prerequisites
Bluegrass Community And Technical College
Danville, KYSkills
- Dedicated Work Ethic
- Team Player
- Detail Oriented
- Documentation
- Devout Civil Service
- Always willing to learn new skills
Timeline
Emergency Medical Technician
Mercer County EMS, INC
03.2023 - 11.2023
Account Manager
Healthcare Services Group
04.2019 - 12.2020
Dietary Aide/ Cook
Signature Healthcare
11.2017 - 04.2019
Caregiver
Self
10.2003 - 05.2017
Telecommunicator
City of Harrodsburg
1997 - 1998
Accounts Receivable Clerk/Title Clerk
Harrodsburg Ford
1999 - 2001
Physical Therapist Technician
James B. Haggin Memorial Hospital
2001 - 2003
Admissions/Switchboard Operator
James B. Haggin Memorial Hospital
2001 - 2003
Emergency Medical Technician - Emergency Medical Technician
Emergency Medical Training Professionals
Diploma -
Mercer County High School
Associate Degree - General Studies/Prerequisites
Bluegrass Community And Technical College