Melissa Suzanne Hooker
Trinity,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Mail-Order Customer Service Representative
Saf-Gard Safety Shoe Company
Greensboro, NC
10.2022 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Personal Shopper and Delivery Driver
Instacart
Winston-Salem, NC
09.2020 - 10.2023
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Responded promptly to customer inquiries via phone calls or emails.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
Assistant Manager
Burke Street Pizza
Winston-Salem , NC
03.2013 - 09.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Administrative Assistant
Dally Tax and Accounting
Winston-Salem , NC
01.2016 - 06.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
Education
Some College (No Degree) - General Studies
High School Diploma -
Skills
- Flexible and Adaptable
- Customer Service
- Excellent Communication
- Teamwork and Collaboration
- Verbal Communication
- Decision-Making
- Problem Resolution
- Organizational Skills
- Social Perceptiveness
- Planning
Timeline
Mail-Order Customer Service Representative - Saf-Gard Safety Shoe Company
10.2022 - 10.2023
Personal Shopper and Delivery Driver - Instacart
09.2020 - 10.2023
Administrative Assistant - Dally Tax and Accounting
01.2016 - 06.2018
Assistant Manager - Burke Street Pizza
03.2013 - 09.2020
Forsyth Technical Community College - Some College (No Degree), General Studies
South Stokes High School - High School Diploma,
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