Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Melissa Smith

Charlotte,NC

Summary

Driven and resourceful executive assistant with over 20+ years of experience assisting high-achieving executives and founders. A work horse who is able to work autonomously yet serve as a primary team member anticipating needs. Successfully manages high-volume workloads in rapidly changing environments while remaining and providing calm.

Overview

22
22
years of professional experience

Work History

Founder

The PVA
12.2014 - Current
  • Created and established award-winning VA matchmaking firm
  • Consult with startups to establish and/or improve their virtual assistant offerings
  • 98% successful match rate matching clients with virtual assistants based on communication strategy and ideal client fit
  • Heavy appointment/meeting scheduling
  • Global travel itineraries
  • Create all thought leadership content including three self-published books, blogs, articles, and podcast interviews
  • Create lead magnets for both clients and virtual assistants
  • Educate clients on the different types of virtual assistance
  • Coach and consult virtual assistants to be successful business owners
  • Provide education to VAs and clients alike through content-driven webinars

Executive / Virtual Assistant

Head-Royce School
08.2013 - 07.2015
  • Provide direct support to the Assistant Head of School/Academic Dean
  • Updated website, proofread documents, and assisted in creating weekly newsletter
  • Heavy calendar and appointment/travel scheduling
  • Assist with planning and coordinating of all committee meetings
  • Responsible for professional development applications, registrations, and reimbursements
  • Trusted to handle confidential and sensitive information with discretion and tact


Executive Assistant

UGA, College Of Veterinary Medicine
09.2012 - 07.2013
  • Provided direct support to the Associate Dean for Academic Affairs
  • Responsible for overseeing reaccreditation in my first year
  • Handled confidential and sensitive information with discretion and tact
  • Appointment/travel and daily task scheduling
  • Assist with planning and coordinating Phi Zeta Chapter events
  • Survey tracking and database management
  • Coordinated student and faculty graduation events seamlessly

Administrative Associate II

The University Of Georgia, School Of Law
06.2011 - 09.2012
  • Provided direct support to the Associate Dean of Administration
  • Served as the Asst Graduate Coordinator to the LL.M Program
  • Assisted in marketing strategies such as how to advertise online and our own website, defining the target audience, and the best places for hard copies of our view book & posters to be distributed
  • Worked closely with the graphic designer on the layout, photos, statistics, and verbiage to be used in both the view book and posters
  • Provided administrative support including recruitment, informational sessions, applications, reimbursements, and submission of essays to the Global Internship Program
  • Supported Legal Career Services in proofreading/editing the student guidebook
  • Appointment/travel and daily task scheduling
  • Trusted to oversee the reaccreditation process in my first year

Program Coordinator Assistant

UGA, Center For Continuing Education
09.2008 - 06.2011
  • Effectively supported 6 program coordinators
  • Corresponded with senior management nationally and globally including, Dubai, India, China, and South Korea
  • Created and maintained student tracking system
  • Generated reports, process program expenses, honoraria and royalties
  • Successfully managed and maintained several databases of over 750 students
  • Oversaw exams, assisted students with proctored testing and reported results

Executive Assistant to Senior Pastor

Cornerstone Church Of God
08.2006 - 09.2008
  • Created content for a new elder installation program
  • Oversaw and managed special events
  • Handled confidential and sensitive information with discretion and tact
  • Organized and coordinated weekly meetings, as well as ensured weekly tasks were being completed


Cross-Trained Senior Teller

Bank Of America
10.2004 - 09.2008
  • Opened new bank and credit card accounts
  • Met daily & quarterly referral goals
  • Completed commercial deposits and handling procedures
  • Balanced teller drawer daily
  • Maintained knowledge of policy and procedures per bank and FDIC

Secretary

Wee Care Day Care
08.2001 - 07.2004
  • Provided daily support to the Director
  • Created monthly content for the preschool and school newsletters
  • Successfully managed and maintained student database of 250-275 children
  • Oversaw monthly billing with complete accuracy
  • Kept up-to-date on applicable California State guidelines and procedures to ensure the school remained in compliance


Education

A.A.S - Medical Office Administration

Heald BusinessCollege
Stockton, CA
1995

Skills

  • Tetris Scheduling Abilities
  • Calendar Planning for Efficiency and Natural Flow
  • Travel Planning and Seamless Coordination
  • Ability to Work as a Sr EA and Think Like a Founder
  • Proven Ability to Move at the Speed of Startup

Accomplishments

Featured in ABC, NBC, CBS, Entrepreneur, Forbes,U.S. Chamber of Commerce,U.S. News & World Report.


Named:

  • Top Virtual Assistant Consultant of the Year
  • Top 10 Most Inspiring Woman in Business 2022
  • Top 100 Dynamic Leaders
  • Trailblazing female entrepreneur to watch in 2021

Hobbies

Marathon runner, avid reader, travel enthusiast

Timeline

Founder

The PVA
12.2014 - Current

Executive / Virtual Assistant

Head-Royce School
08.2013 - 07.2015

Executive Assistant

UGA, College Of Veterinary Medicine
09.2012 - 07.2013

Administrative Associate II

The University Of Georgia, School Of Law
06.2011 - 09.2012

Program Coordinator Assistant

UGA, Center For Continuing Education
09.2008 - 06.2011

Executive Assistant to Senior Pastor

Cornerstone Church Of God
08.2006 - 09.2008

Cross-Trained Senior Teller

Bank Of America
10.2004 - 09.2008

Secretary

Wee Care Day Care
08.2001 - 07.2004

A.A.S - Medical Office Administration

Heald BusinessCollege

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