Melissa Veleta
Rancho Santa Fe,NM
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated customer service associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Versatile receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Creative mentor and professional communications representative employs in-depth knowledge of virtual conferencing. Supports large groups of telecommuting staff members with confidence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
New Mexico Family Chiropractor
Santa Fe , NM
10.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered around 50 incoming calls daily to resolve customer issues and schedule appointments.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Summer Youth Program, Assistant Supervisor
City Of Santa Fe
05.2022 - 07.2022
- Was supervising children ages six to twelve years old
- Supervising aide, who helped in the age group was in
- Maintained a safe environment for children
- Provided care when needed in case of injury
- Recommended activities, equipment, and supplies for programs.
- Created a safe, fun environment for children and teens attending special programs at the site facility.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Explained and enforced rules and regulations of summer program.
- Supported Supervisor by preparing production reports and collating quality documentation
Customer Service Associate
Walgreens
11.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
Summer Youth Program, Summer Youth Aide
City Of Santa Fe
05.2019 - 07.2021
- Season summer job
- Provided supervision for ages six through twelve years old
- Kept children entertained with games, outdoor activities, and art projects
- Provided first aid if needed whether it is a minor injury or major injury
- Worked with eleven others in these environments
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Resolved conflicts that arose between campers by communication.
- Transported and escorted program participants to and from activities and on field trips.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Ordered and maintained all recreational equipment.
- Kept athletic and games equipment and facilities organized and maintained.
Direct Hitter
Walgreens
08.2020 - 04.2021
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Set up new sales displays each week.
Cashier
Lotaburger
07.2020 - 08.2020
- Answer phone calls, and take orders in store and over the phone
- Greeting customers in person and over the phone
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $100 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Santa Fe Community College
Santa Fe, NM05.2025
High School Diploma -
Capital High School
Santa Fe, NM05.2021
Skills
- Call Answering and Routing
- Documentation
- Translating Documents
- Positive Attitude and Energetic
- Making Appointments
- Confirming Transactions
- Call Transfers
- Billing and Payment Processing
- Google Docs
- Operating Telephones
- Appointment Booking
- Bilingual
Additional Information
- AWARDS, Bilingual Seal of New Mexico (High School Diploma)Medical Science Academy Endorsement Stamp (High School Diploma)
Certification
- Certified CPR, Americans Red Cross Association - 2019-2022
- Basic Life Support Training - 2021
Languages
Spanish
Native or Bilingual
Timeline
Summer Youth Program, Assistant Supervisor
City Of Santa Fe
05.2022 - 07.2022
Customer Service Associate
Walgreens
11.2021 - 04.2022
Receptionist
New Mexico Family Chiropractor
10.2021 - 07.2022
Direct Hitter
Walgreens
08.2020 - 04.2021
Cashier
Lotaburger
07.2020 - 08.2020
Summer Youth Program, Summer Youth Aide
City Of Santa Fe
05.2019 - 07.2021
Santa Fe Community College
High School Diploma -
Capital High School