Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa W Bell

Leesburg,GA

Summary

I have 19 years of experience, including as a Custodian and as a Shift Leader in industries in Gasoline Service Station. Mostrecently, I have been working as a Custodian at Lee County School System from June 2015 to May 2023. My skills andexperiences include: Meeting Facilitation, Staffing. I hold a High School Diploma in General Studies from MonroeComprehensive High School. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Reliable and honest [Job Title] skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Custodian

Lee County School System
06 2014 - 05 2023
  • Kept interior and exterior property clean and orderly
  • Performed heavy cleaning duties such as maintaining furniture,cleaning fixtures, cleaning floors, washing walls, washing glass
  • Locked doors after hours
  • Maintained restrooms
  • Gatheredand disposed of trash
  • Washed and relined waste containers
  • Maintained floors and carpets
  • Used prescribed solutions toclean walls, blinds, windows
  • Followed procedures for using chemical cleaners
  • Followed specs when preparing cleaningsolutions
  • Requisitioned and distributed cleaning supplies
  • Complied with all regulations and corporate custodial guidelines.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Checked in and stocked inventory throughout facility.
  • Reported vandalism or other damage to property to supervisor.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
  • Elevated customer satisfaction among faculty members who reported increased satisfaction with the cleanliness and appearance of their classrooms.
  • Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
  • Upheld high standards of hygiene in food service areas through thorough cleaning practices that met health department guidelines.
  • Ensured waste management efficiency by properly disposing of trash and recyclables according to regulations.
  • Streamlined communication between custodial staff through efficient task delegation and progress updates during team meetings.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Improved outdoor appearance with regular groundskeeping duties such as lawn care, leaf removal, and snow removal when necessary.
  • Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
  • Reduced material waste by implementing a recycling program for paper, plastic, and aluminum products in collaboration with school administration.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Received recognition from administration for dedication to maintaining a clean and safe learning environment for students, faculty, and staff.
  • Maintained inventory of cleaning supplies and materials while staying within budget constraints set by the school administration.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Reported damages and hazardous conditions to management for further action.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Shift Leader

Enmark
01.2005 - 12.2015
  • Collected and balanced cash receipts at the end of the day or shift
  • Resolved customer complaints regarding food or service
  • Trained workers in safety and sanitation procedures
  • Inspected supplies, work areas
  • Ensured quick, efficient service
  • Promoted friendly customer service
  • Upheld company image and quality customer experience
  • Reported supply and equipment shortages to the appropriate personnel
  • Assigned duties, tasks, and work stations to workers
  • Perform staffing duties such as training, disciplinary action
  • Consulted with other managers as appropriate
  • Attended management meetings
  • Skills
  • Customer Service, Doors, Imaging, Meeting Facilitation, Microsoft Windows, Personnel, Quality, Quick, Safety, Staffing

Cashier Team Lead

New Slappey foods
06 2023 - 12 2023
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Processed both cash and card purchases and returns.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Cashier

Citgo Gas Station
05 2024 - 08 2024
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Redeemed coupons to discount purchases.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Cashier

Enmarket
05 2024 - 09 2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
  • Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
  • Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Provided exceptional service to diverse clientele, fostering an inclusive shopping atmosphere.
  • Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Streamlined check-out process for improved customer experience and reduced wait times.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Monroe
Albany, GA
1984

General Studies

Monroe Comprehensive High School

Skills

  • Skilled housekeeper
  • Dependable and Responsible
  • Excellent Communication
  • Attention to Detail
  • Organization and Time Management
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Decision-Making

Timeline

Shift Leader

Enmark
01.2005 - 12.2015

Custodian

Lee County School System
06 2014 - 05 2023

Cashier Team Lead

New Slappey foods
06 2023 - 12 2023

Customer Service Cashier

Citgo Gas Station
05 2024 - 08 2024

Customer Service Cashier

Enmarket
05 2024 - 09 2024

Monroe

General Studies

Monroe Comprehensive High School
Melissa W Bell