Melissa Willy Neidge Pierre
Boynton Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in client relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Gideon Toal Management Services
12.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency..
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences..
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
Customer Service Representative
Walgreens Boots Alliance
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager
Solution Ip Haiti
06.2016 - 05.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Associate of Arts - Business Administration Marketing And Management
Palm Beach State College
Lake Worth, FL12.2024
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Interpretation and Translation Services
- Answering Customer Questions
- Patience and Empathy
- Language support
- Problem-solving skills
- Team Collaboration
- Collaboration and Teamwork
Languages
French
Native or Bilingual
creole
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Gideon Toal Management Services
12.2022 - Current
Customer Service Representative
Walgreens Boots Alliance
05.2022 - Current
Sales Manager
Solution Ip Haiti
06.2016 - 05.2019
Associate of Arts - Business Administration Marketing And Management
Palm Beach State College
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