Melissa Yannuzzi
Kinnelon,NJ
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Senior Administrative Officer
Yannuzzi Group
Kinnelon , NJ
07.2008 - 03.2024
- Managed and coordinated administrative operations for the organization.
- Organized meetings, conferences, and travel arrangements for staff members.
- Developed office policies and procedures to improve efficiency in operations.
- Ensured compliance with organizational guidelines and regulations.
- Supervised a team of administrative assistants in their daily tasks.
- Provided guidance to junior staff on how to perform duties effectively.
- Assisted senior managers with research projects and data analysis activities.
- Maintained records of employee attendance, leave requests, reimbursements.
- Processed invoices related to purchases made by the organization.
- Coordinated communication between various departments within the organization.
- Responded promptly to customer inquiries via telephone or email.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Supervised staff members, organized schedules and delegated tasks.
- Identified areas of improvement in existing office processes and procedures.
- Coordinated with external vendors to ensure timely delivery of materials and services.
- Maintained accurate records of construction project costs, expenses, and progress reports.
- Provided support to field personnel with equipment needs, scheduling conflicts.
- Assisted in preparing contracts for potential new construction projects.
- Prepared purchase orders for necessary supplies and materials required for each project.
- Responded promptly to requests from clients regarding changes or updates to their project plans.
- Processed invoices from contractors and suppliers ensuring accuracy prior to payment approval.
- Oversaw the onboarding process for new employees assigned to specific construction jobs.
- Worked closely with accounting staff members to reconcile financial statements related to ongoing projects.
- Negotiated terms and prices with vendors when needed in order to stay within budget requirements.
- Coded and entered daily invoices with in-house accounting software.
- Used judgment and initiative in handling confidential matters and requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interpreted and communicated work procedures and company policies to staff.
- Organized and maintained documents, files and records.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Pitched in to help with office tasks during busy periods and staff absences.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Dental Office Manager
Dr Peter Brusco DMD
Kinnelon, NJ
01.2004 - 07.2008
- patient records, scheduled appointments, and handled billing inquiries maintained.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Organized educational seminars for both staff members and patients about oral health topics.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Rutherford High School
Rutherford, NJ06-1992
Skills
- Organizational Leadership
- Human Resources Management
- Meeting facilitation
- Strategic Planning
- Office procedures
- Travel Arrangements
- Document Management
- Medical insurance
- File Organization
- Process Optimization
- Data Processing
- Team Oversight
- Verbal Communication
- Maintaining records
- Clerical Support
- Expense Reporting
- Calendar Management
- Customer Service
- Scheduling appointments
- Relationship Building
- Confidentiality
- Meeting planning
Timeline
Senior Administrative Officer
Yannuzzi Group
07.2008 - 03.2024
Dental Office Manager
Dr Peter Brusco DMD
01.2004 - 07.2008
High School Diploma -
Rutherford High School
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