Melissi Grefin
Immokalee
Summary
Bilingual, experienced Certified Nurse Assistant (CNA) with a robust background in providing compassionate and skilled patient care across diverse healthcare settings. Proven proficiency in administering medications, monitoring vital signs, and ensuring patient comfort and safety. Expertise in HIPAA compliance, meticulous patient documentation, and enhancing overall patient satisfaction. Skilled in managing complex patient needs with efficiency and empathy, fostering strong relationships with patients, families, and healthcare teams. Committed to delivering high-quality care and contributing to positive patient outcomes through comprehensive medical support and dedication to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Heart Body & Mind
Fort Myers
09.2024 - Current
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Provided direct nursing care to patients in their homes, including wound care, medication management and administration, patient education, monitoring of vital signs, and assisting patients with activities of daily living (ADLs).
- Prepared comprehensive reports detailing visits, treatments provided, and results obtained from each visit according to agency policies and procedures.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Educated families and caregivers about disease processes, treatment options, and symptom management strategies.
Ice Cream Maker
Dreyer's Grand Ice Cream
Fort Wayne
02.2024 - 05.2024
- Contract work.
- Showcased exceptional math abilities in accurately calculating customized order amounts, while efficiently managing numerous order preparation tasks.
- Exemplified expertise by mastering the art of concocting novel, appetizing ice cream flavors in an ice cream factory.
- Monitored temperatures to ensure optimal freezing conditions during production.
- Ensured cleanliness, sanitization, and maintenance of work areas and machines in compliance with established protocols.
- Performed quality control checks on all batches before release from the production line.
Kit Assembler
Aerotek Staffing
Indianapolis
06.2023 - 02.2024
- Contract work.
- Maintained strict adherence to safety regulations in the warehouse.
- Maintained quality controls resulting in error-free scanning of documents
- Ensured selection accuracy by monitoring bin light vigilantly.
- Demonstrated strong attention to detail by cross-checking lot and expiration information for all items pulled against the loaded database.
- Efficiently executed the assembly of kits by precisely following loaded instructions and showcasing expertise in reading finishing requirements.
- Ensured all necessary records and training files were updated for a comprehensive audit trail
CDL Class A Truck Driver
SC&P Transportation LLC
Jacksonville
11.2021 - 10.2023
- Over-the-Road Driver.
- I covered the entire continental United States (excluding Alaska) as a long-haul driver, moving diverse types of freight.
- Familiarity with DOT rules and regulations related to driver qualifications and licensing requirements.
- Expertly managed GPS navigation systems to ensure optimal route planning and accurate tracking.
- Inspected vehicles pre- and post-trips to locate and eliminate potential mechanical problems, and for preventive maintenance purposes.
- Demonstrated expertise in effectively operating a diverse range of commercial vehicles, such as vans, multi-trailers, box trucks, and tankers.
Bilingual Customer Service Representative
PSCU (Bank)
Remote
04.2020 - 04.2022
- Bilingual Representative (Haitian Creole/English)
- Delivered precise details on bank products and services, encompassing account balances, loan payments, transfers, and deposits.
- Demonstrated professionalism in promptly responding to incoming calls, empathetically addressing customer inquiries related to financial accounts, while upholding data confidentiality.
- Utilized strong communication abilities to address customer concerns, promptly resolving issues through attentive listening and accurate problem-solving.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Provided feedback and coaching to Call Center Representatives on performance improvement opportunities.
Picker/Packer Operator
Amazon Fulfillment Center
Jacksonville
12.2019 - 03.2020
- Seasonal work.
- Maintained strict compliance with safety protocols while operating warehouse machinery and overseeing warehouse operations.
- Monitored stock levels of warehouse supplies, such as boxes, packaging materials, and labels.
- Ensured precise identification of products for efficient order fulfillment.
- Utilized diverse material-handling equipment for efficient operations, including scanners, conveyors, lifts, pallet jacks, and shrink-wrap machines.
- Collaborated with colleagues from other departments to coordinate efficient workflow processes.
Certified Nursing Assistant
Hickson Group Home
Jacksonville
02.2018 - 03.2020
- Assisting patients with activities of daily living (ADLs) such as toileting, bathing, grooming, and dressing while maintaining respect for patient privacy and dignity
- Recording and monitoring vital signs such as oxygen levels, pulse rates, temperature, and blood pressure
- Repositioning and turning patients to provide bedside care in order to prevent bedsores
- Assisting with medical procedures under the supervision of nurses or doctors
- Ensuring patient safety and comfort by maintaining a clean and organized patient environment
Bilingual Contract Processor
Cigna HealthPlan Services, Inc
Tampa
11.2016 - 02.2018
- Translated and interpreted English documents into the Haitian Creole language.
- Managed customer policies in the company software by analyzing their coverage requirements and executing corresponding requests, such as adding or removing dependents, renewing, or terminating health insurance, etc.
- Executed time-sensitive transactional requests at a fast pace.
- Handled incoming calls professionally and empathetically, responding to customer inquiries promptly.
- Managed escalated customer challenges by following protocols.
Bilingual Scheduler/Support Specialist
KEYSTAFF STAFFING (Humana)
St. Petersburg
05.2017 - 12.2017
- Contract Work
- Facilitating communication with non-English-speaking Haitian clients during transfer calls.
- Coordinated appointments for Humana clients with nurse practitioners.
- Hit performance milestones and call center metrics within a challenging performance context.
- Monitored and analyzed high call volume and average call time to gauge Customer Service Representative performance and productivity.
Education
Associate in Science (A.S.) - Accounting and Information Systems
Florida State College of Jacksonville
Jacksonville, FL12.2026
Certificate of Completion - C.N.A
Acumen C.N.A Training Center
Jacksonville, FL09.2023
Home Health Aide -
Advanced Health Care Institute
Tamarac, FL08.2022
CDL: Class A -
Metropolitan Trucking
Miami, FL10.2021
High School Diploma -
Immokalee High School
Immokalee, FL05.2014
Skills
- Bilingual (Haitian Creole/English)
- Attention to detail
- Interpersonal skills
- Patient care
- Medical documentation
- Problem solving
- Willingness to learn
- Dementia and Alzheimer's care
- Caregiver relations
- Activities of daily living ADL support
- Monitor vitals
- Multitasking
- Heartsaver First Aid, CPR, AED
- Warehouse operations
- Pallet jack operation
- Warehouse safety
- RF and barcode scanning devices
- Certified home health aide (CHHA)
- Infection control
- Documentation expert
- Quality Control
- Shipping and receiving
- Work order processing
- Order Fulfillment
- Time management abilities
- Mentoring and training
- Inventory Management and Planning
Certification
- CNA License
- CDL CLASS A (License)
- Home Health Aide (75 Hours Class) Certificate of Completion
- HIPAA Regulation & Residents Rights
- Bloodborne Pathogen Certificate
- Alzheimer's Disease Level 1 & 2 Certificate
- OSHA (2 HOURS) / HIV/AIDS (2 HOURS) / INFECTION CONTROL (2 HOURS) CERTIFICATES
- DOMESTIC VIOLENCE (2 HOURS) / ELDERLY ABUSE & NEGLECT (2 HOURS) CERTIFICATE
- ASSISTING WITH SELF-MEDICATIONS (2 HOURS) CERTIFICATE
- C.N.A Certificate of Completion
- First Aid/CPR
References
References available upon request
Languages
Haitian Creole
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Certified Nursing Assistant
Heart Body & Mind
09.2024 - Current
Ice Cream Maker
Dreyer's Grand Ice Cream
02.2024 - 05.2024
Kit Assembler
Aerotek Staffing
06.2023 - 02.2024
CDL Class A Truck Driver
SC&P Transportation LLC
11.2021 - 10.2023
Bilingual Customer Service Representative
PSCU (Bank)
04.2020 - 04.2022
Picker/Packer Operator
Amazon Fulfillment Center
12.2019 - 03.2020
Certified Nursing Assistant
Hickson Group Home
02.2018 - 03.2020
Bilingual Scheduler/Support Specialist
KEYSTAFF STAFFING (Humana)
05.2017 - 12.2017
Bilingual Contract Processor
Cigna HealthPlan Services, Inc
11.2016 - 02.2018
Associate in Science (A.S.) - Accounting and Information Systems
Florida State College of Jacksonville
Certificate of Completion - C.N.A
Acumen C.N.A Training Center
Home Health Aide -
Advanced Health Care Institute
CDL: Class A -
Metropolitan Trucking
High School Diploma -
Immokalee High School
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