MELISSIA LESLIE
Atlanta,GA
Summary
Experienced Financial Assistant and dedicated Customer Service Professional with extensive experience in various industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses with excellent time management and analytical skills and well-developed ability to work independently and in a team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BUSINESS OWNER
Ellie Angels Dispatch
Atlanta, GA
11.2020 - Current
- Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
- Developed and directed activities of team, implementing culture of excellence by modeling expected behavior of dispatcher.
Customer Service Representative
Georgia Department Of Revenue
Atlanta, GA
04.2020 - Current
- Interpreted federal, state, and local taxation codes for individuals or businesses.
- Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Assisted customers with filling out forms related to Motor Vehicle Registration Services.
- Assisted taxpayers in resolving delinquent payments or outstanding balances with the IRS.
Certified Notary Signing Agent
Self Employed Services
Atlanta, GA
02.2019 - Current
- Maintained current knowledge of Notary Public laws governing real estate closings in assigned states and jurisdictions.
- Documented detailed notes regarding any irregularities during the signing process.
- Explained loan documents to borrowers prior to signing, ensuring their understanding of the terms.
Sortation Associate
Amazon
South Fulton, GA
11.2023 - 04.2024
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Reported any damaged shipments immediately to supervisor.
- Performed regular maintenance tasks on sorting equipment as instructed.
CERTIFIED NURSING ASSISTANT
WellStar Health System
Austell, GA
03.2015 - 09.2021
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
CERTIFIED NURSING ASSISTANT
Piedmont Healthcare system
Atlanta, GA
06.2020 - 05.2021
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
DENTAL ASSISTANT
Dr. Butler
Atlanta, GA
01.2013 - 02.2014
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Education
Certified Nursing Assistant - Nursing Assistance
Golden Ages Healthcare
01.2014
Certified Dental Assistant - Dental Assisting
Everest College
02.2012
High School Diploma -
Brooklyn Comprehensive Night High
06.2002
Medical Billing Coding - Medical Billing
Ashworth College
Skills
- Warehouse Operations
- Financial Services
- Patient Care and Safety
- Document evaluations
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
- Critical Thinking
- Identity Verification
- Bookkeeping
Certification
- Certified Publics
- Notary and Apostille
Timeline
Sortation Associate
Amazon
11.2023 - 04.2024
BUSINESS OWNER
Ellie Angels Dispatch
11.2020 - Current
CERTIFIED NURSING ASSISTANT
Piedmont Healthcare system
06.2020 - 05.2021
Customer Service Representative
Georgia Department Of Revenue
04.2020 - Current
Certified Notary Signing Agent
Self Employed Services
02.2019 - Current
CERTIFIED NURSING ASSISTANT
WellStar Health System
03.2015 - 09.2021
DENTAL ASSISTANT
Dr. Butler
01.2013 - 02.2014
Certified Nursing Assistant - Nursing Assistance
Golden Ages Healthcare
Certified Dental Assistant - Dental Assisting
Everest College
High School Diploma -
Brooklyn Comprehensive Night High
Medical Billing Coding - Medical Billing
Ashworth College