Melissia Lockhart
Clyde,MI
Summary
At DHL Global Forwarding, I honed my expertise in customs operations, significantly enhancing team performance through mentorship and strategic account analysis. My adeptness in problem-solving and customer service solidified client relationships and streamlined internal processes. I'm recognized for exceptional time management and critical thinking, driving initiatives that mitigated risks and fostered departmental growth.
Seasoned professional with proven ability to analyze and manage complex accounts. Known for driving accuracy and efficiency in Cargo Release Border Crossing. Strong collaborator focused on team success and adaptable to evolving business needs. Proficient in data analysis and problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Customs Operations Account Analyst
DHL Global Forwarding
09.2008 - Current
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
- Taught junior analysts best practices for account analysis procedures, enhancing team performance.
- Contributed valuable input during meetings where key decisions were made about future business direction related specifically towards managing various aspects tied directly into accounts being analyzed regularly for changes in financial health.
- Engaged in routine feedback and information exchange sessions with key business partners.
- Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Coordinated with internal audit teams to facilitate smooth audits and maintain a continuous improvement mindset within the department.
- Identified potential risks within accounts, mitigating potential losses through proactive measures.
- Supported departmental goals by contributing to the development of strategic initiatives and action plans.
- Trained new employees on accounting principles and company procedures.
Education
High School Diploma -
Port Huron High School
Port Huron, MISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
Timeline
Customs Operations Account Analyst
DHL Global Forwarding
09.2008 - Current
High School Diploma -
Port Huron High School
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