Melissia Mauck
Palm Coast,FL
Summary
Dynamic Store Manager with a proven track record at Pinch A Penny Pool Patio Spa, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies, driving sales growth and fostering a collaborative work environment. Committed to operational efficiency and exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Store Manager
Pinch A Penny Pool Patio Spa
03.2021 - Current
- Led daily store operations to ensure exceptional customer service and satisfaction.
- Managed inventory control processes, minimizing stock discrepancies and optimizing product availability.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Developed promotional displays and merchandising strategies to increase foot traffic and sales revenue.
- Implemented standard operating procedures to improve efficiency in store workflows and employee productivity.
- Conducted regular performance evaluations, providing constructive feedback to promote professional development among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Manager
Houligans
09.2019 - 03.2021
- Oversaw daily operations, ensuring efficient workflow and staff productivity.
- Implemented training programs to enhance team performance and service quality.
- Developed scheduling systems to optimize labor costs and customer satisfaction.
- Enhanced customer engagement strategies, improving overall dining experience.
- Mentored junior staff, fostering professional growth and teamwork culture.
- Led initiatives to streamline communication between front-of-house and back-of-house teams.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
General Manager
Three Dollar Cafe
01.2015 - 2019
- Directed operational strategies to enhance productivity and streamline processes across multiple departments.
- Led cross-functional teams in implementing performance improvement initiatives, achieving organizational goals effectively.
- Developed and executed strategic plans that increased market share and improved customer satisfaction scores.
- Oversaw budget management and resource allocation, ensuring optimal utilization of assets within business units.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Office Manager
Pool Police Service
05.2005 - 06.2015
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance workflow and project collaboration.
- Supervised administrative staff, providing mentorship and professional development opportunities.
- Managed inventory control systems to ensure adequate supplies while minimizing waste.
Education
High School Diploma -
Horlick High
Racine, WISkills
Customer service
Timeline
Store Manager
Pinch A Penny Pool Patio Spa
03.2021 - Current
Manager
Houligans
09.2019 - 03.2021
General Manager
Three Dollar Cafe
01.2015 - 2019
Office Manager
Pool Police Service
05.2005 - 06.2015
High School Diploma -
Horlick High