Melissia Mauck
Palm Coast,FL
Summary
Dynamic Store Manager with a proven track record at Pinch A Penny Pool Patio Spa, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies, driving sales growth and fostering a collaborative work environment. Committed to operational efficiency and exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Store Manager
Pinch A Penny Pool Patio Spa
Saint Augustine, FL
03.2021 - Current
- Led daily store operations to ensure exceptional customer service and satisfaction.
- Managed inventory control processes, minimizing stock discrepancies and optimizing product availability.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Developed promotional displays and merchandising strategies to increase foot traffic and sales revenue.
- Implemented standard operating procedures to improve efficiency in store workflows and employee productivity.
- Conducted regular performance evaluations, providing constructive feedback to promote professional development among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Manager
Houligans
Ormond Beach, FL
09.2019 - 03.2021
- Oversaw daily operations, ensuring efficient workflow and staff productivity.
- Implemented training programs to enhance team performance and service quality.
- Developed scheduling systems to optimize labor costs and customer satisfaction.
- Enhanced customer engagement strategies, improving overall dining experience.
- Mentored junior staff, fostering professional growth and teamwork culture.
- Led initiatives to streamline communication between front-of-house and back-of-house teams.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
General Manager
Three Dollar Cafe
Morrow, GA
01.2015 - 2019
- Directed operational strategies to enhance productivity and streamline processes across multiple departments.
- Led cross-functional teams in implementing performance improvement initiatives, achieving organizational goals effectively.
- Developed and executed strategic plans that increased market share and improved customer satisfaction scores.
- Oversaw budget management and resource allocation, ensuring optimal utilization of assets within business units.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Office Manager
Pool Police Service
Bunnell, FL
05.2005 - 06.2015
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance workflow and project collaboration.
- Supervised administrative staff, providing mentorship and professional development opportunities.
- Managed inventory control systems to ensure adequate supplies while minimizing waste.
Education
High School Diploma -
Horlick High
Racine, WISkills
Customer service
Inventory management
Staff training
Performance evaluation
Operational efficiency
Visual merchandising
Team leadership
Conflict resolution
Employee scheduling
Communication skills
Product knowledge expertise
Process improvement
Cash handling procedures
Staff mentoring
Store opening procedures
Client relationship management
Safety compliance
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Store opening and closing
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Recruitment and hiring
POS systems
Goals and performance
Team motivation
Recruiting and hiring
Supply ordering
Policies and procedures
Store displays
Staff management
Staff supervision
Sales expertise
Accurate cash handling
Opening and closing procedures
Documentation and reporting
Relationship building and management
Order management
Retail sales techniques
Product merchandising
Customer response
Sales professional
Accurate money handling
Bank deposit procedures
Bank and safe deposits
Flexible schedule
Delegating work
Hourly shift management
Timeline
Store Manager
Pinch A Penny Pool Patio Spa
03.2021 - Current
Manager
Houligans
09.2019 - 03.2021
General Manager
Three Dollar Cafe
01.2015 - 2019
Office Manager
Pool Police Service
05.2005 - 06.2015
High School Diploma -
Horlick High