Melisssa Decicco
Middletown
Summary
Dynamic Sr. Food & Beverage Manager with a proven track record at Levy Restaurants, enhancing service quality and driving revenue through successful event coordination. Skilled in problem-solving and quality control, I led a team of over 100, achieving 5-star health ratings while fostering strong relationships and ensuring exceptional customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr.Food & Beverage Manager
Levy Restaurants
04.2021 - Current
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams. On average, hosting over 20 events monthly.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations. Achieving 5 stars on Ecosure and Diversity Audits.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw the hiring process, anally saving $120,000 reducing temp labor, for new employees, selecting top talent to join our team.
- Maintained high levels of customer satisfaction by managing and training team of over 100 staff members, ensuring exceptional service.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Assisant Beverage Manager
Mohonk Moutain House
01.2020 - 04.2021
- Developed a strong knowledge of industry trends, staying current on new products and best practices to ensure the bar remained competitive in the market.
- Conducted routine inventory audits to identify discrepancies or potential issues before they impacted operations negatively.
- Contributed to successful special events by coordinating with other departments, such as catering or entertainment teams.
- Assisted in designing seasonal drink menus, resulting in increased sales and positive customer feedback.
- Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.
- Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
- Purchased beverage stock and handled all inventory needs.
- Monitored team of 15 bartender performance closely, offering coaching opportunities when needed to improve efficiency or customer service skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
Food & Beverage Manager
Patina Restaurant
06.2017 - 01.2019
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Organized special events catering, coordinating with event planners to create memorable experiences for guests.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated effectively with catering staff for accurate food placement and timely service during events.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Restaurant Hostess
Longhorn Steakhouse
06.2016 - 02.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Food Service Management
Johnson & Wales University
Providence, RI05-2017
Associate of Arts - Culinary Arts
Johnson & Wales University
Providence, RI05-2016
Skills
- Food service management
- Proficient with Microsoft, Excel, Teams and Outlook
- Event coordination
- Knowledgeable with Mircros POS
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Time management
- Teamwork
- Relationship building
Certification
Serve Safe Alcohol- July 2024
Serve Safe Alcohol Proctor- March 2025
Serve Safe Food Handler- 2021
Timeline
Sr.Food & Beverage Manager
Levy Restaurants
04.2021 - Current
Assisant Beverage Manager
Mohonk Moutain House
01.2020 - 04.2021
Food & Beverage Manager
Patina Restaurant
06.2017 - 01.2019
Restaurant Hostess
Longhorn Steakhouse
06.2016 - 02.2017
Food Service Management
Johnson & Wales University
Associate of Arts - Culinary Arts
Johnson & Wales University
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