Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
MELITA ELLIS KING

MELITA ELLIS KING

Sanford,NC

Summary

Internal medicine physician and healthcare executive leader with extensive years of experience in healthcare technology, health systems operation, health equity, and managed care. Committed to driving change through change management, process improvement, and strong business development skills. Known for strategic alignment, healthcare innovation, and integration. Expertise in value-based care, digital health, AI, healthcare delivery systems, and national healthcare conference presentations and panels.

Overview

19
19
years of professional experience

Work History

Physician Principal

Health Management Associates
01.2024 - 09.2024
  • Managed various client relationships nationwide with project focus varying from information technology, designed, and executed successful full cycle EHR implementations, customer employee training on process improvement and efficiency to writing and mock scoring for various managed care plans and request for proposals (RFP)
  • Created value- based care materials, processes, and workflows used across the organization.
  • Maintained a value based- care learning collaborative forum on quality metrics for several state healthcare organizations focused on reduction in preventable hospitalization and organizational change management.
  • Advised diverse organizations on health equity, gap assessment and analysis to help mitigate health disparities.
  • Led strategic initiatives to enhance operational efficiency across multiple healthcare projects.
  • Collaborated with cross-functional teams to drive innovative solutions in health management practices.
  • Analyzed healthcare trends to inform decision-making and strategic planning for service improvement.
  • Coordinated stakeholder engagement efforts to strengthen partnerships and support community health initiatives.
  • Implemented evidence-based practices, leading to improved patient safety and quality of care.
  • Spearheaded community health initiatives to promote preventive care and health education programs.
  • Utilized electronic health record systems for efficient documentation, tracking, and retrieval of patient information.

Vice President of Customer Success/CMO, CMIO

Ceras Health
09.2019 - 12.2023
  • Built and maintained meaningful alignment between physicians and hospital administrators to create top-performing patient centered medical operations.
  • Established, fostered and maintained strong relationships with customers, vendors, strategic partners an stakeholders to support long-term partnerships and collaboration.
  • Successfully executed full Electronic Health Record (EHR) implementations and integrations.
  • Oversaw healthcare programs, patient services, transformational change, process analysis and improvement across diverse healthcare systems.
  • Managed company's digital applications, AI integration, electronic medical records (EMR), software interoperability and integration of services
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization including onboarding, customer satisfaction (CSAT) surveys , contract renewal, upsell and advocacy of business to business(B2B) software as a service (SaaS) product.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction(maintained 4.8/5 CSAT across customers).
  • Accountable for client retention, business development, and providing mentorship.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Led standardization and optimization of policy, process, and methodology development.
  • Measured and reported KPI/metrics and value delivery.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Managed processes, maximizing return on investments.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players, innovative sales and marketing strategies to facilitate business expansion and created $5M in revenue generation
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Identified opportunities to improve business process flows and productivity by leveraging technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Increased company growth through collaboration with sales and marketing departments.
  • Established and directed successful programs focused on digital enablement.
  • Represented organization at various industry conferences and events.( i.e. ATA, Healthcare IT Congress, SHM Converge)
  • Formulated and executed strategic initiatives to improve product offerings.
  • Led strategic initiatives to enhance organizational efficiency and drive growth.
  • Developed and implemented comprehensive business strategies aligned with corporate objectives.
  • Drove revenue growth by developing successful sales strategies targeting untapped markets to reach $5M revenue generation goal.
  • Managed cross-functional teams to ensure effective execution of key projects.
  • Analyzed market trends to inform decision-making and identify new opportunities for expansion using digital technologies and platform solutions.
  • Mentored senior leadership team, fostering talent development.
  • Presented strategic recommendations to executive board, influencing company direction and priorities.
  • Established and directed successful programs focused on value based care
  • Monitored key business risks and established risk management procedures.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.

Senior Physician Executive/Manager

Cerner Corporation
05.2014 - 09.2019
  • Provided leadership strategy for various client hospitals and healthcare systems nationwide.
  • Collaborated in system-wide strategy development and deployment of functional area priorities and initiatives.
  • Accountable for overseeing processes and enhancing clinical workflows, aligning strategies, implementing new methodologies, innovations, and integration initiatives to optimize organizational performance.
  • Managed the organization's implementation of electronic health record projects and facilitated the achievement of organizational goals through accountability measures and change management.
  • Engaged frequently with organizational leaders and health system administrators.
  • Provided advice, guidance, and leadership for the customer life cycle.
  • Managed complex relationships with diverse groups of health care providers, including community-based, and academia.
  • Served as a Subject Matter Expert (SME) on clinical processes, adoption, and provider optimization within the Cerner clinical sales team.
  • Participated in full sales lifecycle including request for information (RFI), request for proposals (RFP) and onsite demos.
  • Helped with policies and served on various committees and regulatory groups.
  • Assisted with governance, steering committees, and executive committees for client organizations.
  • Managed a team of physician executives at Cerner and their assigned clients.
  • Facilitated the integration of data, information, and knowledge to support patients and multidisciplinary teams in clinical decisions and advancing the standard continuum of care.
  • Directed and executed comprehensive EHR implementations from inception to completion.
  • Managed data analytics to support and drive best practices throughout the organizations as well as contributed to EHR implementation's, process, interoperability, and adoption.
  • Led strategic initiatives to enhance patient care through integrated health technology solutions.
  • Collaborated with cross-functional teams to optimize electronic health record systems for improved efficiency.
  • Analyzed clinical performance metrics to identify areas for improvement and drive quality enhancements.
  • Facilitated stakeholder meetings to align organizational goals with clinical operations and patient outcomes.
  • Cultivated a culture of teamwork within the department, fostering open communication and collaborative problem-solving among staff members.
  • Participated in medical advisory committees to provide expert guidance on clinical matters and inform strategic decision making.
  • Improved patient outcomes by implementing evidence-based treatment protocols and conducting thorough evaluations.
  • Participated in continuing education and professional development to enhance expertise and skills.
  • Coordinated and integrated health care resources for community-based programs.
  • Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
  • Analyzed market trends to inform strategic planning and positioning of products in competitive landscape.
  • Collaborated with stakeholders to align business objectives with technological advancements in healthcare systems.
  • Established key performance indicators to measure success and drive continuous improvement across departments.
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Acquired new customers through improved conversion techniques such as email follow-up messages.
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
  • Boosted customer satisfaction scores to through fast and knowledgeable issue resolution.
  • Streamlined internal processes through the implementation of enterprise-wide software solutions, reducing administrative overhead and increasing efficiency.
  • Cultivated strong relationships with stakeholders to ensure alignment of goals and facilitate collaboration across departments.
  • Communicated with customers and vendors positively with particular attention to problem resolution.


Director of Medical Informatics

Rehoboth McKinley Health Care Services
06.2011 - 05.2013
  • Led collaborative planning, managing, and implementing Rehoboth McKinley Health Care Services informatics program.
  • Leveraged expertise in clinical care of patients, and healthcare operations.
  • Drove hospital standards of practice across the electronic medical record system.
  • Directed hospital level EHR implementation project full life cycle; with business analysis and overall clinical/IT communications.
  • Developed goals and objectives, administered policies, procedures, and processes and practice improvement.
  • Maintained overall clinical/ IT relationships with leadership.
  • Provided leadership and strategic management of informatics team/ analysts and clinical staff.
  • Consulted and provided clinical/ IT support on technical aspects of hospital -specific IT project.
  • Led strategic planning initiatives to enhance operational efficiency across healthcare services.
  • Managed cross-functional teams to implement quality improvement programs, ensuring compliance with healthcare regulations.
  • Developed and executed budgetary plans to optimize resource allocation and financial performance.
  • Fostered partnerships with community stakeholders to expand service offerings and improve patient access.
  • Oversaw implementation of electronic health record systems, enhancing data management and patient care delivery.
  • Mentored departmental leaders, promoting professional development and fostering a culture of continuous improvement.
  • Analyzed operational workflows to identify bottlenecks, implementing process enhancements for improved productivity.
  • Directed organizational change initiatives, aligning staff objectives with strategic goals for enhanced performance outcomes.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Trained and guided team members to maintain high productivity and performance metrics.

Lead Consultant Physician EHR Implementation

Manpower Services
03.2006 - 06.2011
  • Served as a member of the clinical leadership team for the implementation of multiple EHR systems across Michigan.
  • Created and implemented training plans for providers, staff, and faculty.
  • Trained providers and clinical staff on the use of designated EHRs
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Led cross-functional teams to develop and implement strategic solutions that enhanced operational efficiency.
  • Analyzed business processes to identify gaps and propose effective improvements, driving organizational change.

Clinical Consultant, Ambulatory Revenue Cycle Management

St. Joseph's Mercy Healthcare System
03.2006 - 06.2011
  • Oversaw process for recuperation of funds from CMS and commercial insurances for major hospitals and medical practices.
  • Trained providers and medical staff on proper coding for reimbursement for services by payors
  • Improved operational efficacies throughout various departments within several health systems through data analysis and process redesign.
  • Led clinical assessments and evaluations to improve patient care strategies.
  • Developed training programs for healthcare staff on best practices in clinical procedures.
  • Analyzed clinical data to identify trends and inform strategic decision-making processes.
  • Collaborated with multidisciplinary teams to optimize patient care and streamline processes.
  • Guided staff in clinical best practices and evidence-based methods.
  • Consulted with healthcare professionals on business decisions.

Medical Officer for Population Health– Government appointed

City of Ecorse
12.2007 - 05.2010
  • Appointed by the mayor and city council to provide health management for the entire population of the municipality of Ecorse, a population of 12,000.
  • Developed and implemented plans in conjunction with not- for -profit and for profits organizations to reduce healthcare costs for the city while improving quality and access to healthcare to the underserved.
  • Supported the development of new businesses and health services in the community.
  • Organized free community health days which provided the residents free access to health care in their communities.
  • Collaborated with public health officials to implement community health initiatives and disease prevention strategies.
  • Engaged in interdisciplinary collaboration to improve overall patient outcomes and streamline service delivery processes.
  • Established partnerships with community organizations to improve access to preventive healthcare services and enhance overall population health.
  • Implemented cost-saving measures while maintaining high-quality patient care, maximizing available resources for optimal results.
  • Optimized resource allocation, ensuring availability of necessary medical supplies and equipment.
  • Developed and delivered community health education programs, promoting wellness and preventive care.

Education

Doctor of Medicine -

Xavier University School of Medicine

Master of Arts - Organizational Development

Fielding Graduate University

Bachelor of Science equivalent - Biology

Indiana University

Skills

  • Clinical decision-making
  • Coaching and development
  • Continuous improvement strategies
  • Patient care coordination
  • Expert in preventive health strategies
  • Knowledge of healthcare regulations
  • Analyzing client needs
  • Preventive healthcare
  • Data-driven decision making
  • Comprehensive primary care
  • Interdisciplinary healthcare collaboration
  • Diagnostic evaluation and therapeutic intervention

Affiliations

  • American College of Healthcare Executives (ACHE) fellow candidate 2015-2022 American Medical Informatics Association (AMIA) 2011-2022 American Health Information Management Association (AHIMA) 2015-2022

Timeline

Physician Principal

Health Management Associates
01.2024 - 09.2024

Vice President of Customer Success/CMO, CMIO

Ceras Health
09.2019 - 12.2023

Senior Physician Executive/Manager

Cerner Corporation
05.2014 - 09.2019

Director of Medical Informatics

Rehoboth McKinley Health Care Services
06.2011 - 05.2013

Medical Officer for Population Health– Government appointed

City of Ecorse
12.2007 - 05.2010

Lead Consultant Physician EHR Implementation

Manpower Services
03.2006 - 06.2011

Clinical Consultant, Ambulatory Revenue Cycle Management

St. Joseph's Mercy Healthcare System
03.2006 - 06.2011

Master of Arts - Organizational Development

Fielding Graduate University

Bachelor of Science equivalent - Biology

Indiana University

Doctor of Medicine -

Xavier University School of Medicine

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