Melita Long
St Louis,MO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Kind, courteous, empathetic, people-oriented team player who would be an asset to the company. Advocate of life-long learning.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liveops
Saint Louis, MO
10.2022 - 12.2023
- Built rapport with customers through empathetic listening and understanding; addressing their needs, problem-solving and recommending products.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Processed customer orders and inquiries via phone.
- Delivered superior customer service to retain existing customers and attract future customers.
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
Medical Secretary
Washington University School Of Medicine
Saint Louis, MO
05.2020 - 03.2021
- Contributed to reduction of no-shows by sending appointment reminders via phone for Adolescent Medicine patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Performed administrative tasks, clerical and data entry tasks..
Administrative Assistant
Robert Half
Saint Louis, MO
01.2017 - 06.2019
- Various temporary assignments through Robert Half
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
Administrative Assistant
ARCHS
Saint Louis, MO
05.1999 - 06.2012
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships for Human Services Agency..
- Supported executive staff through scheduling meetings, preparing crucial documents and other duties as assigned.
- Assisted with audits, research and evaluations.
Education
Master of Arts - Management And Leadership
Webster University
St Louis, MO06.2011
Bachelor of Science - Business Administration
Southern Illinois University Edwardsville
Edwardsville, IL12.1986
Skills
- Appointment Scheduling
- Data Entry
- Microsoft Office Suite
- Computer Proficiency
- Customer Relations
- Call center experience
- Professional telephone demeanor
- Administrative Support
- Complaint Handling
- Sales expertise
- Service Upselling
- Critical Thinking
- Problem Resolution
- Call Management
- Payment Processing
- Client Relations
Certification
- Certified Microsoft Office Suite
Timeline
Customer Service Representative
Liveops
10.2022 - 12.2023
Medical Secretary
Washington University School Of Medicine
05.2020 - 03.2021
Administrative Assistant
Robert Half
01.2017 - 06.2019
Administrative Assistant
ARCHS
05.1999 - 06.2012
Master of Arts - Management And Leadership
Webster University
Bachelor of Science - Business Administration
Southern Illinois University Edwardsville