Melita Merchant

Developed auto collision repair business from ground up.

Created office and repair systems for smooth operation.

Determined pricing for services based on cost and competition.

Appraised damaged vehicles and created written estimates for collision repair based on in-depth knowledge of labor, parts, and material expenses.

Built professional relationships with insurance adjusters, parts departments, parts vendors, car rental agencies, and customers.

Assessed quality and approved repairs before releasing vehicles to customer.

Opened and closed shop daily.

Managed office operations daily.

Managed operations budgeting, accounts payable and receivable, and payroll.

Maintained repair invoices along with insurance estimates.

Ordered repair parts, materials and paints according to vehicle paint code.

Maintained and ordered supplies for both office and repair department.

Consulted with every potential customer to determine how we can best meet their needs.

Maintained a positive and professional attitude

with everyone.

Deescalated customer concerns and increased customer knowledge when confusion was present.

Kept records for production, inventory, income, and expenses.

Interviewed, hired, trained, and supervised employees.

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Pre & post surgical care, palliative care, and post mortem care.

Foley catheter insertion and removal.

IV care and removal.

JP monitoring.

Trach suctioning.

EKG

ADL's

Multi-cultural communication.