Melita Stewart
Mascotte,USA
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Diligent Desired Position with solid background in providing exceptional guest services. Proven experience in enhancing guest satisfaction through attentive and personalized service. Demonstrated effective communication and problem-solving skills.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concierge
Adventhealth Primarycare+
Apopka, FL
08.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Direct Support Professional Supervisor
Central Florida Group Homes
Winter Park, FL, US
05.2022 - 08.2024
- I supervise 6 staff and 6 clients co-ed house, doing daily paper work, computer work, making schedules, transportation, grocery shopping, shopping in general, cooking and cleaning, attending supervisor meeting and new staff onboard meetings and training
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Contributed to the continuous improvement of service delivery by participating in agency initiatives, providing feedback, and implementing best practice strategies.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
Concierge/Receptionist
Inspired Living
Ocoee, FL, US
06.2022 - 01.2023
- Meeting and Greeting people into the community, answering questions families might have as well as residents, answering phones making notes
- Relaying messages/phone calls/or emails to staff
- Filling paper work on the computer and in folders
Lead Direct Support Professional
Attain, Inc.
Orlando, FL, US
06.2020 - 06.2022
- Working with adults with mental disabilities, Dispatching Program Coordinators to call codes during behaviors and overnight emergencies
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
Housekeeping/Breakfast Attendant
Laquita Inn and Suites
Orlando, FL, US
05.2016 - 04.2020
- Gathering linens, cleaning the rooms or suites as well as sanitizing them taking out the used sheets and items and replacing them as needed
Delivery Driver Box Truck
Best Buy
Davenport, FL, US
11.2017 - 01.2020
- Delivering appliances to customer sometimes installing the equipment
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
Termite Technician
Falcon
03.2013 - 11.2017
- Termite inspections, treating before and after, checking stations, replacing stations
- Contributed to a safe work environment through proper handling, storage, and disposal of chemicals used in termite treatments.
- Enhanced team productivity by coordinating efforts with fellow technicians and sharing best practices.
- Safeguarded client properties with diligent care during inspections and treatments, minimizing any potential damage or disruption.
- Expanded professional knowledge with ongoing training on industry developments, ensuring up-to-date expertise in termite control techniques.
- Strengthened client relationships through clear communication about treatment plans, progress, and outcomes.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
Education
High school or equivalent -
Leesburg High School
Skills
- Skilled in Microsoft Office Applications
- Direct Care
- Client Assistance
- Personal Care
- Customer service
- Caregiving
- Developmental Disabilities Experience
- Landscape Maintenance
- Medication Administration
- Home Care
- Autism Experience
- Meal Preparation
- Vital Signs
- Driving
- Sales
- Leadership
- Retail management
- Delivery Driver Experience
- Laundry
- Pest Control
- Childcare
- Front desk
- Supervising experience
- Patient care
- Documentation review
- Box truck
- Moving
- ICD-10
- CPT coding
- Medical billing
Certification
- Med Tech
- CPR & First Aid
- Driver's License
- CPR Certification
- First Aid Certification
- Certified Medication Technician
Additionalinformation - Jobtitle
Program Assistant
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
- Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Concierge
Adventhealth Primarycare+
08.2024 - Current
Concierge/Receptionist
Inspired Living
06.2022 - 01.2023
Direct Support Professional Supervisor
Central Florida Group Homes
05.2022 - 08.2024
Lead Direct Support Professional
Attain, Inc.
06.2020 - 06.2022
Delivery Driver Box Truck
Best Buy
11.2017 - 01.2020
Housekeeping/Breakfast Attendant
Laquita Inn and Suites
05.2016 - 04.2020
Termite Technician
Falcon
03.2013 - 11.2017
High school or equivalent -
Leesburg High School