Melitza Gomez
Bronx,US
Summary
Supporting staff in handling service issues and customer communications in order to maintain service standards. Dedicated to learning, growing, and succeeding at any job. Problem-solver with a friendly and open demeanor. Energetic Recreational Leader with a history of promoting positivity and program engagement. Work effectively within teams to develop creative ideas and solutions to complex issues. Reliable, hardworking, and dedicated to meeting the needs of people of various skill levels and interests.
Overview
5
5
years of professional experience
Work History
Recreational Leader
Riverdale Rehabilitation and Nursing Care Center
08.2021 - Current
- Promoted engagement and outreach through special events aimed at attracting new residents
- Gave staff members training on how to run events and follow safety procedures
- Kept track of allergies and dietary restrictions, ensuring that residents received the proper meals and snacks
- Kept an eye on participants to spot problems and offer assistance, such as stopping activities and providing assistance
- Increased the diversity of recreational offerings by developing and overseeing new programs
- Supervised events and helped plan activities
- One-on-one time with residents from every floor to ensure comfortability and listen to any questions or concerns.
Third Key Holder
Claire's
02.2019 - 09.2019
- Taught my team members how to use effective strategies to meet operational and sales goals
- Helped customers by answering their questions and completing their requests
- Marked down clearance items and moved merchandise to its proper location in the store
- Coached a 5 person sales team on how to use effective sales techniques and provide excellent customer service
- Devised and implemented sales promotions and advertising campaigns to increase profits and attract new customers
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
- Put in place daily operating procedures to keep the store clean, well-stocked, and organized
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
Education
Associate of Arts - Psychology
Borough of Manhattan Community College
06.2024
High School
01.2018
Skills
- Communications
- Customer service
- Team Leadership
- Low-impact exercise
- Conflict resolution
- Organization
- Motivational techniques
- Psychology - Some college (No degree)
Timeline
Recreational Leader
Riverdale Rehabilitation and Nursing Care Center
08.2021 - Current
Third Key Holder
Claire's
02.2019 - 09.2019
Associate of Arts - Psychology
Borough of Manhattan Community College
High School
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