Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Melitza Gomez

Melitza Gomez

Yonkers,NY

Summary

Dynamic and dedicated professional with a strong background in customer service and relationship building at Riverdale Nursing Home. Proven ability to enhance participant engagement through innovative recreational activities while ensuring safety and satisfaction. Skilled in schedule management and conflict resolution, fostering a positive environment for diverse age groups.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Recreation Leader

Riverdale Nursing Home
08.2021 - Current
  • Assisted in organizing recreational activities for diverse age groups.
  • Engaged participants through interactive games and team-building exercises.
  • Supported setup and breakdown of event logistics and equipment.
  • Delivered excellent customer service by addressing participant inquiries and concerns.
  • Collaborated with team members to create a safe and inclusive environment.
  • Monitored program attendance and reported feedback for continuous improvement.
  • Facilitated communication between participants, staff, and community members.
  • Developed positive and productive relationships with kids, parents and staff.
  • Developed skills in conflict resolution through managing group dynamics effectively.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.

Receptionist

Riverdale Nursing Home
08.2021 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment for residents and families.
  • Managed multi-line phone system, routing calls to appropriate staff efficiently.
  • Scheduled appointments and coordinated transport for residents to medical visits.
  • Maintained accurate resident records and updated information in electronic health systems.
  • Collaborated with nursing staff to communicate resident needs and enhance care delivery.
  • Processed incoming mail and packages, distributing items promptly to residents or staff.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Third Key Holder

Claire’s
02.2019 - 10.2019
  • Assisted in managing daily store operations to ensure efficient service delivery.
  • Supported inventory management by restocking merchandise and organizing displays.
  • Trained new staff on customer service protocols and sales techniques.
  • Engaged with customers to enhance their shopping experience and resolve inquiries.
  • Collaborated with team members to achieve sales goals and promotional initiatives.
  • Monitored cash register operations for accuracy during transactions and closing procedures.
  • Implemented visual merchandising standards to maintain appealing store aesthetics.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.

Education

Associate of Arts - Psychology

Borough of Manhattan Community College
New York, NY

High School Diploma -

Bronx School For Law Government And Justice
The Bronx, NY
09.2014 - 06.2018

Skills

  • Customer service skills
  • Computer skills
  • Schedule management
  • Safety awareness
  • Friendly, positive attitude
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Recreation Leader

Riverdale Nursing Home
08.2021 - Current

Receptionist

Riverdale Nursing Home
08.2021 - Current

Third Key Holder

Claire’s
02.2019 - 10.2019

High School Diploma -

Bronx School For Law Government And Justice
09.2014 - 06.2018

Associate of Arts - Psychology

Borough of Manhattan Community College

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