Meliya Reese

- Enhanced Customer Engagement: Developed tailored sales techniques that improved client engagement and led to higher sales conversion rates.
- Streamlined Sales Processes: Implemented efficient CRM practices that improved lead tracking and client follow-up.
- Promoted cross-selling opportunities: Identified and leveraged cross-selling opportunities, enhancing customer satisfaction and increasing sales.
- Trained New Sales Agents: Guided new hires in mastering company sales strategies and customer service standards.
- Resolved Client Issues: Provided prompt and effective solutions to customer queries, enhancing the overall client experience.

• Handled confidential documents in accordance with legal regulations.
• Inputted data into computer systems in an accurate and timely manner.
• Collected payments, issued receipts, and updated accounts to reflect new balances.
• Participated in special projects related to mergers and acquisitions or capital raising activities.
• Managed internal database tracking all venture capital activities, including fund raising efforts and investments made.

- Enhanced Customer Engagement: Developed tailored sales techniques and presentations that improved client engagement and led to higher sales conversion rates in large group presentations to prospective customers.

- Used needs-based assessments to increase cross-selling opportunities: Identified and optimized cross-selling opportunities, earning customer trust, and providing a valued service to ensure a happy and repeat customer.

- Trained New Sales Agents: Guided new hires in learning company sales strategies, prospecting and cold-calling techniques, customer service standards, and claim processing.
Excellent Customer Service: Provided prompt and effective solutions to customer questions and concerns.