Meliza Lizarraga Baldenegro
Phoenix,AZ
Summary
Hard-working and offer skills in managing client expectations and excellent customer service for 5+ years. Able to learn new tasks quickly. Always representing the establishment/company with friendly, professional demeanor at all times. Offering strong knowledge and experience in driving customer loyalty and building strong relationships with existing and repeat customers and clients.
Overview
8
8
years of professional experience
Work History
Front Desk/Night Auditor
Wyndham Phoenix Airport Hotel/Tempe
06.2023 - Current
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
Courier
UberEats
08.2022 - 05.2023
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Reduced delivery errors by double-checking all orders before leaving the restaurant, resulting in fewer complaints.
Program Service Evaluator
State of Arizona - DES
08.2019 - 04.2022
- Provide excellent customer service in fast-paced call center environment.
- Collect, gather, and verify client information.
- Make eligibility determinations, enter data on a computer and accessing multiple screens.
- Adhere to agency standards measured by metrics related to service levels, accuracy and timeliness.
- Commit to ongoing learning and ability to apply accordingly
Office Clerk
Deploy HR
10.2015 - 06.2016
- Typing, filing and completion of simple forms.
- Operate office machines including copiers, scanners, personal computer and other standard office equipment.
- Organizing products in boxes.
- Quality assurance.
- Work with other warehouse clerks to help move product, pack trucks, and unload deliveries as they come in.
Education
High School Diploma - General Studies
Grad Solutions
Mesa, AZSkills
- Time management
- Effectively manage multiple tasks
- Proficient in conflict resolution
- Critical thinking
- People skills
- Computer proficiency
- Bilingual - fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Front Desk/Night Auditor
Wyndham Phoenix Airport Hotel/Tempe
06.2023 - Current
Courier
UberEats
08.2022 - 05.2023
Program Service Evaluator
State of Arizona - DES
08.2019 - 04.2022
Office Clerk
Deploy HR
10.2015 - 06.2016
High School Diploma - General Studies
Grad Solutions
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