Meliza Perez
Jacksonville,NC
Summary
My Name is Meliza(meh-LEE-zah), a Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and a customer-centric approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Installation Support Specialist
Lowe's Home Improvement
05.2022 - 09.2025
- Managed approximately 25 assigned projects, end-to-end workflow for residential installations.
- Answered up to 50 inbound calls daily.
- Coordinate between customers, service providers, and vendors to maintain project momentum.
- Handle escalated issues, provide empathetic customer care, and ensure client satisfaction and retention.
- Ensure timely documentation and communication across all stages of the project.
- Track product orders and deliveries.
- Schedule deliveries through Genesis.
- Issue payments to Providers and document appropriately.
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Utilized inventory management systems to track product availability and streamline operations.
- Collaborated with cross-functional teams to enhance product knowledge among support personnel.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Customer Service Representative (WFH)
Qurate Retail Group
04.2021 - 03.2022
- Handled approximately 80 inbound calls.
- Placed over 60 orders daily.
- Resolved billing inquiries in a fast-paced virtual environment.
- Specialized in customer de-escalation and resolving issues to maintain brand loyalty.
- Promoted membership programs and supported customer retention initiatives.
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective service.
- Upsold merchandise based on customer purchase.
- Placed orders from the Live Show.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Clerk
Staybridge Suites
05.2020 - 11.2020
- Managed guest reservations with up to 80 check-ins per day.
- Coordinated room logistics with external providers.
- Supported administrative tasks, including interviews, meetings, and events.
- Maintained lobby and front desk cleanliness to meet health and safety standards.
- Worked with Federal Agencies to provide accommodations for training and International Meetings,
- Completed IHG Hotel Standard Sanitation every hour.
- Responded to guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Managed guest check-ins and check-outs, ensuring smooth transitions and positive experiences.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
- Conducted regular audits of guest accounts for accuracy, maintaining financial integrity.
Education
Certificate - Construction project management
Columbia University
New York, NY10.2025
High School Diploma -
Mountain View High School
Stafford, VA01-2013
Skills
- Team coordination skills
- Strategic account oversight
- Administrative support experience
- Computer literacy
- Skilled in data entry
- Effective call management
- Prioritization and scheduling
- Proficient in resolving customer complaints
- Experienced in managing multi-line phone systems
- Direct customer interaction
- Experienced in software usage
- Remote support
- Support services
- Customer relationship management
- Accounts payable
- Google Workspace
- Windows
- Contract and Permit Review
- Project coordination
- Appointment scheduling (3 years)
Certification
- Driver's License
- CPR Certification
- Food Handler Certification
Timeline
Installation Support Specialist
Lowe's Home Improvement
05.2022 - 09.2025
Customer Service Representative (WFH)
Qurate Retail Group
04.2021 - 03.2022
Front Desk Clerk
Staybridge Suites
05.2020 - 11.2020
Certificate - Construction project management
Columbia University
High School Diploma -
Mountain View High School